TracPhone V11-IP

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Cover the Globe with the World’s Only Dual-mode 1-meter VSAT
The 3-axis, gyro-stabilized TracPhone V11-IP uses a single, compact, 1.1-meter antenna to seamlessly access both the C- and Ku-band satellites of the No. 1 maritime VSAT network – mini-VSAT Broadband – and delivers premium quality multimegabit connectivity worldwide.

  • One compact antenna unit 85% smaller by volume and lighter than C-band VSATs – for faster, less costly installation
  • Data rates as fast as 4 Mbps for downloads / 1 Mbps for uploads
  • Affordable airtime rates and flexible plans
  • Improved connectivity to help meet MLC-2006 crew welfare requirements
  • User-friendly browser-based user interface that even includes an iPhone® app
  • Built-in CommBox Network Manager provides ship operators the tools to manage the increasing use of broadband onboard for both operations and crew.
  • Easy installations with the fastest activation in the industry
  • Remote diagnostics and monitoring, over-the-air software updates, and ease in creating unique networks for crew access to e-mail and Internet

New! Streamlined Integrated CommBox Modem (ICM) Belowdecks Unit 
For greater reliability, simple installation, built-in network management, and unparalleled ease of use.TracPhone V11-IP features a breakthrough belowdecks unit. The Integrated CommBox Modem includes:

  • IP-enabled antenna control unit
  • CommBox Network Manager
  • ArcLight® spread spectrum modem
  • Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities all in one 2U box.

The Most Complete Maritime Communications Solution – mini-VSAT Broadband 2.0
TracPhone V11-IP is a key part of the mini-VSAT Broadband 2.0 solution, which supports operational efficiencies for maritime operations. For a new era of increased broadband connectivity, KVH offers airtime plans with the highest data speeds on the network at lower prices, plus the myKVH portal for monitoring onboard bandwidth usage. To satisfy crew welfare and training needs, KVH offers gigabytes of entertainment and operations content delivered via IP-MobileCast, a unique multicasting delivery that does not impact onboard data speeds or airtime plans.

KVH Providing Broadband Connectivity for BW Vessels
What does a leading global fleet base its SATCOM decision on? Read up. Read more »


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Options & Accessories

Systems

01-0350-11 : TracPhone V11-IP; Dual-mode C/Ku-band Antenna; Rack-mountable Integrated CommBox Modem (ICM)


Accessories

02-2103 : IP-MobileCast Commercial Maritime Media Server; Complete with Intel-based microprocessor; 4 swappable hard drives using RAID technology for data protection; multiple Ethernet LAN ports for flexibility in networ

02-2104 : IP-MobileCast Superyacht Media Server; Complete with Intel-based microprocessor; 4 swappable hard drives using RAID technology for data protection; multiple Ethernet LAN ports for flexibility in network configu


19-0520 :
On-Go Universal Communication Hub (note: Service Requires $45/month service fee)


72-0537-01 :
Iridium Pilot; Optional Backup System for TracPhone V-Series

72-0666 : IP-MobileCast Set-top Box: Supports HDMI; includes remote control and HDMI cable; required for accessing content on Television sets

Specifications

Service Provider
mini-VSAT Broadband Service
Service
KVH mini-VSAT Broadband Airtime
Antenna Type
Dual-mode C/Ku-band
Belowdecks Equipment
Integrated CommBox Modem (ICM)
Service Coverage Area
Global except Arctic Regions
Maximum Download Speed1
4 Mbps
Maximum Upload Speed1
1 Mbps
Billing Method

Open (OP),

Metered (M),

Fixed (FX)

Typical Cost per Minute for Voice (see rate sheet)
Starting at $0.05 USD (speed-based plans)
Antenna Dish Diameter
1.1 m (42.5")
Antenna Unit Diameter x Height/Weight
1.2 m (D) x 1.4 m (h) / 109 kg
(48.8" (D) x 57.3" (h) / 240 lbs)
System Option: CommBox Software Bundles Available
Standard or Enterprise Packages - see “Featured Options” on product page for details
System Option: Built-in Crew Calling Gateway
Available; contact Airtime Services for details
System Option: IP-MobileCast Services

Available; contact KVH for details

System Options UCH-250 Fax Server
For enterprise-grade faxing over IP (P/N 19-0520); contact KVH for details
System Option: GlobalCare Premium Support Program
Available; see kvh.com/globalcare for details
System Option: Iridium Pilot Secondary System
Available (P/N: 72-0537-01); see “Featured Options” for details
IP-MobileCast Packages & Independent Channels Available

Bronze, Silver, Gold, Platinum, NEWSlink TV Channels, NEWSlink Print Channels, SPORTSlink Channels

IP-MobileCast Operations Packages Available

TRAININGlink, FORECASTlink, CHARTlink

MSRP (USD)

$74,995

Attractive Leasing
Options Available
Contact for Details
Elevation/Azimuth Range
-24° to +119° / 720° rotation
Antenna Operating Temperature
-30°C to +55°C
(-22°F to +131°F)
Antenna Survival Temperature
-30°C to 70°C
(-22°F to +158°F)
Heading Input
NMEA 0183 magnetic or true heading
Antenna Unit Power
100-240 VAC, 50-60 Hz auto switching, 500 watts; provided at the dome
ICM (BDU): Dimensions
42.6 cm (l) x 41.4 cm (w) x 2U (h) (16.8" x 16.3" x 2U)
rack-mountable with optional mounting provisions2
ICM (BDU): Weight
5.1 kg (11.25 lbs)
ICM (BDU): Temperature
Operating: -15°C to 55°C (5°F to 131°F);
Survival: -15°C to 70°C (5°F to 158°F)
ICM (BDU): Input Power
100-240 VAC, 50-60 Hz auto switching, 1.6 A max
ICM (BDU): Data Interfaces
4 Ethernet: IEEE 802.3 10BASE-T/100BASE-TX, 100 Mbps; 1 Wi-Fi 802.11; 3 USB ports
ICM (BDU): Voice Interfaces
1 RJ11 port for VoIP services
Remote Support
Integrated GPRS modem for access by KVH technical support
Certification
Complies with the specifications of EC directive 1999/5/EC Radio & Telecommunications Terminal Equipment (R&TTE), per compliance with EC directive 2006/95/EC, EMC directive 2004/108/EC and IEC 301-427
Package –
Bronze Package
(Available on the V3-IP, V7-IP, and V11-IP)

Available

Package –
Silver Package
(Available on the V7-IP and V11-IP)

Available

Warranty
Comprehensive 2-year parts, 2-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN)3
Package –
Gold Package
(Available on the V7-IP and V11-IP)

Available

Package –
Platinum Package
(Available on the V7-IP and V11-IP)

Available

Independent Channel –
NEWSlink TV
(May be purchased with or without a package)

Available

Independent Channel –
NEWSlink Premium Channel: CNN News
(May be purchased with or without a package)

Available

Independent Channel –
NEWSlink Premium Channel: BBC News
(May be purchased with or without a package)

Available

Independent Channel –
SPORTSlink
(May be purchased with or without a package)

Available

Special Event Channel –
SPORTSlink Special Events
(Requires subscription to any Package or Independent Channel)

Available


1 Published data speeds are maximum speeds and may vary in different regions and under different conditions.
2 Optional Belowdecks Mounting Case (KVH Part No. 72-0368) available for vessels without a rack.
3 Unless subject to in-country regulations. Restrictions apply. Visit www.kvh.com/warranty for details.

Additional Documents, Forms & Pricing

Airtime Rates and FeesFile Info
KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates PDF file 634 KB / 13 pg
TracPhone V11/V11-IP 통신 요금표 - (Korean) PDF file 255 KB / 2 pg
TracPhone V11/V11-IP 卫星通信价格表 - (Traditional Chinese) PDF file 458 KB / 2 pg
TracPhone V11/V11-IP 卫星通信价格表 - (Simplified Chinese) PDF file 371 KB / 2 pg
TracPhone V11-IP/V11 Airtime Rate Sheet PDF file 204 KB / 2 pg
TracPhone V-IP series - Flex Airtime Rate Plans PDF file 240 KB / 2 pg
Case StudiesFile Info
CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - A4 Format US (English) PDF file 390 KB / 2 pg
CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - U.S. Format US (English) PDF file 438 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations and Crew Morale - A4 format European English Translation PDF file 398 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations, Crew Morale - U.S. format US (English) PDF file 442 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - A4 format European English Translation PDF file 413 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - U.S. format US (English) PDF file 413 KB / 2 pg
CASE STUDY - Seacat Services Sets a Higher Standard for Wind Farm Support Vessels with Affordable, Reliable SATCOM - A4 format PDF file 1.5 MB / 4 pg
CASE STUDY - Simonsen Chooses KVH’s TracPhone V7 to Cut Costs for Commercial Operations and Improve Crew Welfare on Chemical Tankers - A4 format European English Translation PDF file 495 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - A4 format European English Translation PDF file 490 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - U.S. format US (English) PDF file 490 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - U.S. format US (English) PDF file 400 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - A4 format US (English) PDF file 344 KB / 2 pg
CASE STUDY - Trident Seafoods escolhe o mini-VSAT Broadband da KVH para suportar programas de gestão de pesca baseados na Web - (Portuguese) PDF file 410 KB / 2 pg
CASE STUDY - Trident Seafoods Selecciona el mini-VSAT de Banda Ancha de KVH Para dar Soporte a Los Programas de Gestión de Pesca Basados en Web - (Spanish) PDF file 377 KB / 2 pg
FormsFile Info
Additional Authorized Representative Form PDF file 123 KB / 1 pg
Airtime Rate Plan Change & Suspension Policies/Form - Standard Plans PDF file 130 KB / 2 pg
Flex Airtime Rate Plan Change & Suspension Policies/Form PDF file 262 KB / 2 pg
IP-MobileCast Activation Order PDF file 995 KB / 5 pg
Iridium Service Activation Order PDF file 583 KB / 8 pg
KVH OneCare Extended Warranty Period Option Order PDF file 121 KB / 2 pg
mini-VSAT Broadband Airtime Services Activation Order PDF file 856 KB / 20 pg
myKVH Portal - Authorized User Form PDF file 159 KB / 1 pg
Policies and AgreementsFile Info
Declaration of Conformity - Asbestos Free Construction PDF file 220 KB / 1 pg
Declaration of Conformity - Product Asbestos Free Excel Document 32 KB / 1 pg
KVH Airtime and OneCare Technical Assistance End User Agreement PDF file 223 KB / 7 pg
KVH Industries, Inc. OneCare 2 Year/2 Year Limited Warranty Statement With Extended Warranty Option PDF file 38 KB / 2 pg
Professional Services Standard Terms and Conditions PDF file 56 KB / 2 pg
Price ListsFile Info
KVH OneCare Global Extended Warranty Price List PDF file 259 KB / 1 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF file 99 KB / 1 pg
mini-VSAT 하드웨어/소프트웨어 번들 가격표 - (Korean) PDF file 228 KB / 1 pg
mini-VSAT 宽带服务硬件/软件配套系统价格表 - (Mandarin) PDF file 228 KB / 1 pg
mini-VSAT 宽带服务软件和硬件成套系统价格表 - (Simplified Chinese) PDF file 228 KB / 1 pg
mini-VSAT 寬带服务軟體和硬體成套系統價格表 - (Traditional Chinese) PDF file 228 KB / 1 pg
PromotionsFile Info
International Customers: Exclusive Offer for FleetBroadband Customers - $2500 Cash Back PDF file 356 KB / 2 pages
International Customers: Upgrade Your TracPhone V3 or V7 to Take Full Advantage of mini-VSAT Broadband 2.0 PDF file 331 KB / 2 pg
TracPhone V11 IP Experience the Power - Bundle Offer PDF file 145 KB / 1 pg
TracPhone V11 IP 前所为有的经历 - (Simplified Chinese) PDF file 296 KB / 1 pg
TracPhone V3IP Experience the Power - Bundle Offer PDF file 144 KB / 1 pg
TracPhone V3IP 前所为有的经历 - (Simplified Chinese) PDF file 304 KB / 1 pg
TracPhone V7IP Experience the Power - Bundle Offer PDF file 156 KB / 1 pg
TracPhone V7IP 前所为有的经历 - (Simplified Chinese) PDF file 315 KB / 1 pg
U.S. Customers: Exclusive Offer for FleetBroadband Customers - $2500 Cash Back PDF file 354 KB / 2 pages
U.S. Customers: Upgrade Your TracPhone V3 or V7 to Take Full Advantage of mini-VSAT Broadband 2.0 PDF file 328 KB / 2 pg
Technical DocumentsFile Info
TECH NOTES - Understanding SATCOM Costs, Metered Plans - This paper presents a quick look at the usage costs for common tasks when utilizing a maritime SATCOM system, including downloading weather maps, or sending e-mails and photos. PDF file 138 KB / 1 pg

FAQ

A:

Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans.

A:

Yes! All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive than our previous plans for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

A:

The following are the trigger guidelines for BMC:

BMC Trigger Guidelines

When a terminal has triggered BMC only data is affected. Voice is not affected and VoIP MBs do not contribute to BMC triggers.

A:
  • Unrestricted access to all applications and protocols
  • Prioritization of the subscriber’s traffic on the network with “Business Class Service”
  • Large data allowances with flexible, affordable additional gigabyte top-offs for use beyond standard monthly bundles
  • Seasonal Plans available for a 50% premium on monthly rate with $195/month charge for idle months
  • 2 phone lines available for TracPhone Enhanced Voice Service
Key Features OP Plans
View All

Highlights

Introducing the NEW mini-VSSAT Broadband Network

  • World’s first combined C- and Ku-band VSAT antenna, with seamless switching for always-on, broadband connectivity and global coverage
  • Designed for mini-VSAT Broadband 2.0 – the complete maritime communications solution with faster data speeds at lower prices
  • Helps meet MLC-2006 crew welfare requirements with fast, affordable connectivity
  • Breakthrough new Integrated CommBox Modem (ICM) includes IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight® spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities – all in one 2U high belowdecks unit, for reliability, easy installation, and simplified onboard networking
  • Compact TracPhone V11-IP design, 85% smaller by volume and lighter than older C-band VSAT antennas, ensures faster, less expensive installation
  • Modern, user-friendly browser-based user interface with iPhone app
  • Data rates as fast as 1 Mbps ship-to-shore / 4 Mbps shore-to-ship 
  • 3-axis gyro-stabilized antenna with 4th axis of automatic skew adjustment tracks satellites from directly above the vessel to low on the horizon 
  • Two integrated voice lines optimized for use with satellite services with expansion capability for up to nine concurrent voice lines for crew calling, etc.
  • Proprietary ArcLight spread spectrum satellite technology for faster data transmissions and superior reception
  • Flexible, affordable airtime packages for every SATCOM need


Featured Options

CommBox Network Manager Capabilities
TracPhone V11-IP’s Integrated CommBox Modem has a built-in CommBox Ship/Shore Network Manager so customers can add CommBox networking functionality with a subscription to a software bundle and without needing to purchase hardware.

  • Choose the Standard Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and content filtering
  • Choose the Enterprise Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and
       content filtering
    - QuickFile: automated file transfers, differential synchronization
    - QuickMail: mail server, web mail client, anti-spam and anti-virus filters
    - QuickCrew: roaming crew accounts, prepaid Internet and e-mail services

    For more information, visit CommBox Network Manager.

KVH OneCare Global Support Program
Broadband connectivity at sea represents a vital investment in your maritime operation. KVH OneCare Global Support is a comprehensive array of service offerings, all designed to leverage your investment in our satellite network technology to its fullest. KVH OneCare spans the entire lifecycle of your mini-VSAT Broadband solution, from design and selection of the best possible solution, to the smooth implementation of that solution, and post-deployment services and support to maximize long-term performance.

IP-MobileCast Service – for Unmatched Content at Sea
Utilizing advanced multicasting technology, KVH’s IP-MobileCast content delivery service is the most economical and reliable way to bring movies, sports, world news, and news from home to crew members, and also meet vessel operational needs with chart delivers, weather information, and more. TracPhone V11-IP’s ICM belowdecks unit serves as the hub for receiving IP-MobileCast services on subscribing vessels; content can then be accessed by any onboard computer, set top box, or personal device.

Iridium Pilot Optional Backup
Available for active mini-VSAT Broadband accounts, Iridium Pilot can be added as a secondary system providing pole-to-pole global coverage for data and voice. The Iridium Pilot hardware must be purchased in addition to selecting an Iridium OpenPort airtime plan. With Iridium Pilot onboard and interfaced with V11-IP for least cost routing, the vessel’s LAN and Wi-Fi networks will automatically switch from TracPhone V11-IP/mini-VSAT Broadband service to Iridium Pilot/Iridium OpenPort service when needed. See details in “Iridium Pilot Optional Backup System for TracPhone V-IP Series (pdf).”



Exclusive Technology

Global C-/Ku-band VSAT Antenna
The TracPhone V11-IP is a breakthrough maritime satellite communications product designed for the broadband era and its requirements for onboard networking. Developed by KVH specifically for the industry-leading mini-VSAT Broadband network, TracPhone V11-IP uses a 1.1 m-diameter antenna dish, in a 1.2 m-diameter antenna unit. The 3-axis gyro-stabilized maritime VSAT antenna with a 4th axis of automatic skew adjustment boasts an extended elevation range of -24° to 119° ensuring that the antenna tracks satellites from directly above the vessel to low on the horizon.

ArcLight® Technology
KVH’s mini-VSAT Broadband network takes a revolutionary approach to maritime satellite communications to maximize data and voice throughput while preventing interference to adjacent satellites. The network is based on ViaSat’s ArcLight Code Reuse Multiple Access (CRMA) spread spectrum technology, which significantly reduces contention issues, transmission delays, and offers more consistent speeds and shorter ping times resulting in faster web page loads compared to traditional Time Division Multiple Access (TDMA) technology relied upon by other VSAT networks.

Integrated CommBox Modem (ICM)
TracPhone V11-IP’s streamlined belowdecks unit includes an IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight spread spectrum modem, VoIP, Ethernet switch, and Wi-Fi capabilities all in one 2U box for faster, trouble-free installations and user experience.

IP-MobileCast Service – Innovative Multicasting Solution
KVH’s IP-MobileCast content delivery service uses advanced multicasting technology to deliver content “over the top” of the mini-VSAT Broadband network, taking advantage of unused network capacity without impacting the vessel's data speeds or airtime plans. IP-MobileCast uses proprietary software and patented Forward Error Correction (FEC) technology that provides advanced error correction, compression, and validation of data integrity throughout the transmission from shore to ship for reliability and efficiency. Shoreside servers encode files for transmission and queue them for multicast delivery; FEC technology ensures that onboard CommBox servers receive each file in perfect condition the first time it is transmitted. The unique FEC algorithms deliver the highest level of file reliability by accommodating intermittent non-continuous transmission. IP-MobileCast delivers large files, including electronic charts, weather forecasts, training videos, news, sports, IPTV, IP-radio, and premium movies.

mini-VSAT Broadband 2.0 – Complete Maritime Communications Solution
KVH’s mini-VSAT Broadband 2.0 encompasses advanced technology and digital onboard tools for helping maritime operators increase operational efficiency, improve crew welfare, recruit and retain skilled seafarers, and enhance their security. The solution includes the advanced antenna technology of the TracPhone V-IP series systems; the MPLS security and global coverage of KVH’s mini-VSAT Broadband satellite network; the myKVH web portal for managing onboard data usage; and the unique multicasting content delivery of IP-MobileCast.



Satellite Coverage

The following satellite footprint information is intended as a general reference only. The satellite maps do not guarantee coverage and may change without notice. Also be aware that various conditions may cause signal quality to degrade along fringe coverage areas.

  • mini-VSAT Broadband Satellite Coverage Map


    Testimonials

    "KVH was the only company that we came across that designs, manufactures, owns and operates the end solution. A lot of the other solution providers have only part of the chain, and that had been a problem with our previous systems We also found [KVH] have a very strong focus on quality assurance, but also keep flexibility, they maintain a good balance."

    Rob Frenks, Group ICT Manager, Vroon
    Excerpted from the article, "Managing a Major Maritime IT Infrastructure Project," Digital Ship, September 2012

     Read more customer testimonials



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