TracPhone V11-IP

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Global Dual-mode Antenna System with Seamless C/Ku-band Coverage and Easy Onboard Networking for World Voyaging Yachts
TracPhone® V11-IP uses one compact 1.1 meter (42.5 inch) diameter antenna to effortlessly access the C- and Ku-band satellites of the world’s No. 1 maritime VSAT network – mini-VSAT Broadband. It seamlessly switches between the services, automatically locking onto Ku-band service in most parts of the world, and immediately switching to C-band service when Ku-band service is unavailable because of geography or extreme weather. Providing truly global coverage, the TracPhone V11-IP ensures always-on broadband connectivity so owners, guests, and crew stay connected no matter where they are cruising.
  • Installation is faster and less costly thanks to the breakthrough design – 85% smaller by volume and lighter than C-band VSATs
  • Fast data speeds – up to 4 Mbps shore-to-ship/1 Mbps ship-to-shore 
  • Choice of open, fixed, or metered plans for affordable airtime 
  • Airtime activation faster than competitors 
Built-in Network Management Simplifies Onboard Life
TracPhone V11-IP’s Integrated CommBox Modem (ICM) is an extremely streamlined belowdecks unit designed for reliability and ease of use. Enclosed in a single box just 2U high, the ICM includes:
  • IP-enabled antenna control unit with convenient user interface, including an iPhone® app
  • CommBox™ Network Manager for managing access to onboard Internet
    and e-mail
  • ArcLight® spread spectrum modem for fast data and low contention
  • Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities
One-stop Maritime Communications Solution – mini-VSAT Broadband 2.0
TracPhone V11-IP is a key part of the mini-VSAT Broadband 2.0 solution, a maritime broadband experience designed for the way you use the Internet today. For a new era of increased broadband connectivity, KVH offers airtime plans with the highest data speeds on the network at lower prices, plus the myKVH portal for monitoring onboard bandwidth usage. To keep guests entertained, KVH offers gigabytes of entertainment content delivered via IP-MobileCast, a unique multicasting delivery service that does not impact onboard data speeds or airtime plans.
Marine VSAT for the Era of the Connected Yacht
Yes, you can spend more time on the yacht! Read how. Read more »


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Options & Accessories

Systems

01-0350-11 : TracPhone V11-IP; Dual-mode C/Ku-band Antenna; Rack-mountable Integrated CommBox Modem (ICM)


Accessories

02-2103 : IP-MobileCast Commercial Maritime Media Server; Complete with Intel-based microprocessor; 4 swappable hard drives using RAID technology for data protection; multiple Ethernet LAN ports for flexibility in networ

02-2104 : IP-MobileCast Superyacht Media Server; Complete with Intel-based microprocessor; 4 swappable hard drives using RAID technology for data protection; multiple Ethernet LAN ports for flexibility in network configu


19-0520 :
On-Go Universal Communication Hub (note: Service Requires $45/month service fee)


72-0537-01 :
Iridium Pilot; Optional Backup System for TracPhone V-Series

72-0666 : IP-MobileCast Set-top Box: Supports HDMI; includes remote control and HDMI cable; required for accessing content on Television sets

Specifications

Service Provider
mini-VSAT Broadband Service
Service
KVH mini-VSAT Broadband Airtime
Antenna Type
Dual-mode C/Ku-band
Belowdecks Equipment
Integrated CommBox Modem (ICM)
Service Coverage Area
Global except Arctic Regions
Maximum Download Speed1
4 Mbps
Maximum Upload Speed1
1 Mbps
Billing Method

Open (OP),

Metered (M),

Fixed (FX)

Typical Cost per Minute for Voice (see rate sheet)
Starting at $0.05 USD (speed-based plans)
Antenna Dish Diameter
1.1 m (42.5")
Antenna Unit Diameter x Height/Weight
1.2 m (D) x 1.4 m (h) / 109 kg
(48.8" (D) x 57.3" (h) / 240 lbs)
System Option: CommBox Software Bundles Available
Standard or Enterprise Packages - see “Featured Options” on product page for details
System Option: Built-in Crew Calling Gateway
Available; contact Airtime Services for details
System Option: IP-MobileCast Services

Available; contact KVH for details

System Options UCH-250 Fax Server
For enterprise-grade faxing over IP (P/N 19-0520); contact KVH for details
System Option: GlobalCare Premium Support Program
Available; see kvh.com/globalcare for details
System Option: Iridium Pilot Secondary System
Available (P/N: 72-0537-01); see “Featured Options” for details
IP-MobileCast Packages & Independent Channels Available

Core Package, NEWSlink TV Channels, SPORTSlink Channels

IP-MobileCast Operations Packages Available

TRAININGlink, FORECASTlink, CHARTlink

Elevation/Azimuth Range
-24° to +119° / 720° rotation
Antenna Operating Temperature
-30°C to +55°C
(-22°F to +131°F)
Antenna Survival Temperature
-30°C to 70°C
(-22°F to +158°F)
Heading Input
NMEA 0183 magnetic or true heading
Antenna Unit Power
100-240 VAC, 50-60 Hz auto switching, 500 watts; provided at the dome
ICM (BDU): Dimensions
42.6 cm (l) x 41.4 cm (w) x 2U (h) (16.8" x 16.3" x 2U)
rack-mountable with optional mounting provisions2
ICM (BDU): Weight
5.1 kg (11.25 lbs)
Warranty
Comprehensive 2-year parts, 2-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN)3
ICM (BDU): Temperature
Operating: -15°C to 55°C (5°F to 131°F);
Survival: -15°C to 70°C (5°F to 158°F)
ICM (BDU): Input Power
100-240 VAC, 50-60 Hz auto switching, 1.6 A max
ICM (BDU): Data Interfaces
4 Ethernet: IEEE 802.3 10BASE-T/100BASE-TX, 100 Mbps; 1 Wi-Fi 802.11; 3 USB ports
ICM (BDU): Voice Interfaces
1 RJ11 port for VoIP services
Remote Support
Integrated GPRS modem for access by KVH technical support
Certification
Complies with the specifications of EC directive 1999/5/EC Radio & Telecommunications Terminal Equipment (R&TTE), per compliance with EC directive 2006/95/EC, EMC directive 2004/108/EC and IEC 301-427
Matching TracVision Unit
HD11
Alternate Antenna Unit Diameter x Height/Weight
N/A

1 Published data speeds are maximum speeds and may vary in different regions and under different conditions.
2 Optional Belowdecks Mounting Case (KVH Part No. 72-0368) available for vessels without a rack.
3 Unless subject to in-country regulations. Restrictions apply. Visit www.kvh.com/warranty for details.

Additional Documents, Forms & Pricing

Airtime Rates and FeesFile Info
KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates PDF file 634 KB / 13 pg
TracPhone V11/V11-IP 통신 요금표 - (Korean) PDF file 255 KB / 2 pg
TracPhone V11/V11-IP 卫星通信价格表 - (Traditional Chinese) PDF file 458 KB / 2 pg
TracPhone V11/V11-IP 卫星通信价格表 - (Simplified Chinese) PDF file 371 KB / 2 pg
TracPhone V11-IP/V11 Airtime Rate Sheet PDF file 204 KB / 2 pg
TracPhone V-IP series - Flex Airtime Rate Plans PDF file 240 KB / 2 pg
FormsFile Info
Additional Authorized Representative Form PDF file 123 KB / 1 pg
Airtime Rate Plan Change & Suspension Policies/Form - Standard Plans PDF file 130 KB / 2 pg
Flex Airtime Rate Plan Change & Suspension Policies/Form PDF file 262 KB / 2 pg
Iridium Service Activation Order PDF file 583 KB / 8 pg
KVH OneCare Extended Warranty Period Option Order PDF file 121 KB / 2 pg
mini-VSAT Broadband Airtime Services Activation Order PDF file 856 KB / 20 pg
myKVH Portal - Authorized User Form PDF file 159 KB / 1 pg
Policies and AgreementsFile Info
Declaration of Conformity - Asbestos Free Construction PDF file 220 KB / 1 pg
Declaration of Conformity - Product Asbestos Free Excel Document 32 KB / 1 pg
KVH Airtime and OneCare Technical Assistance End User Agreement PDF file 223 KB / 7 pg
KVH Industries, Inc. OneCare 2 Year/2 Year Limited Warranty Statement With Extended Warranty Option PDF file 38 KB / 2 pg
Professional Services Standard Terms and Conditions PDF file 56 KB / 2 pg
Price ListsFile Info
KVH OneCare Global Extended Warranty Price List PDF file 259 KB / 1 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF file 99 KB / 1 pg
PromotionsFile Info
International Customers: Exclusive Offer for FleetBroadband Customers - $2500 Cash Back PDF file 356 KB / 2 pages
International Customers: Upgrade Your TracPhone V3 or V7 to Take Full Advantage of mini-VSAT Broadband 2.0 PDF file 331 KB / 2 pg
TracPhone V11 IP Experience the Power - Bundle Offer PDF file 145 KB / 1 pg
TracPhone V11 IP 前所为有的经历 - (Simplified Chinese) PDF file 296 KB / 1 pg
TracPhone V3IP Experience the Power - Bundle Offer PDF file 144 KB / 1 pg
TracPhone V3IP 前所为有的经历 - (Simplified Chinese) PDF file 304 KB / 1 pg
TracPhone V7IP Experience the Power - Bundle Offer PDF file 156 KB / 1 pg
TracPhone V7IP 前所为有的经历 - (Simplified Chinese) PDF file 315 KB / 1 pg
U.S. Customers: Exclusive Offer for FleetBroadband Customers - $2500 Cash Back PDF file 354 KB / 2 pages
U.S. Customers: Upgrade Your TracPhone V3 or V7 to Take Full Advantage of mini-VSAT Broadband 2.0 PDF file 328 KB / 2 pg
Technical DocumentsFile Info
TECH NOTES - Understanding SATCOM Costs, Metered Plans - This paper presents a quick look at the usage costs for common tasks when utilizing a maritime SATCOM system, including downloading weather maps, or sending e-mails and photos. PDF file 138 KB / 1 pg

FAQ

A:

Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans.

A:

Yes! All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive than our previous plans for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

A:

The following are the trigger guidelines for BMC:

BMC Trigger Guidelines

When a terminal has triggered BMC only data is affected. Voice is not affected and VoIP MBs do not contribute to BMC triggers.

A:
  • Unrestricted access to all applications and protocols
  • Prioritization of the subscriber’s traffic on the network with “Business Class Service”
  • Large data allowances with flexible, affordable additional gigabyte top-offs for use beyond standard monthly bundles
  • Seasonal Plans available for a 50% premium on monthly rate with $195/month charge for idle months
  • 2 phone lines available for TracPhone Enhanced Voice Service
Key Features OP Plans
View All

Highlights

Introducing the NEW mini-VSSAT Broadband Network   

  • World’s first combined C- and Ku-band antenna, featuring a 1.1 meter (42.5 inch) diameter antenna, and seamless switching for always-on, broadband connectivity and global coverage
  • Designed for mini-VSAT Broadband 2.0 – the complete maritime communications solution with faster data speeds at lower prices 
  • Data rates as fast as 4 Mbps shore-to-ship / 1 Mbps ship-to-shore
  • Two integrated voice lines optimized for use with satellite services with expansion capability for up to nine concurrent voice lines for crew calling, etc. 
  • Breakthrough Integrated CommBox Modem (ICM) includes IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight® spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities – all in one 2U high belowdecks unit, for reliability, easy installation, and simplified onboard networking
  • Compact TracPhone V11-IP design, 85% smaller by volume and lighter than older C-band VSAT antennas, ensures faster, less expensive installation
  • Modern, user-friendly web browser-based user interface with iPhone app 
  • 3-axis gyro-stabilized antenna with 4th axis of automatic skew adjustment tracks satellites from directly above the yacht to low on the horizon 
  • Proprietary ArcLight spread spectrum satellite technology for faster data transmissions and superior reception 
  • Variety of affordable airtime packages – open, fixed, metered – for every need 


Featured Options

CommBox Network Manager Capabilities
TracPhone V11-IP’s Integrated CommBox Modem has a built-in CommBox Ship/Shore Network Manager so customers can add CommBox networking functionality with a subscription to a software bundle and without needing to purchase hardware.

  • Choose the Standard Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and content filtering
  • Choose the Enterprise Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and content filtering
    - QuickFile: automated file transfers, differential synchronization
    - QuickMail: mail server, web mail client, anti-spam and anti-virus filters
    - QuickCrew: roaming crew accounts, prepaid Internet and e-mail services
For more information, visit CommBox Network Manager.

KVH OneCare Global Support Program 
Broadband connectivity at sea represents a vital investment in your maritime operation. KVH OneCare Global Support is a comprehensive array of service offerings, all designed to leverage your investment in our satellite network technology to its fullest. KVH OneCare spans the entire lifecycle of your mini-VSAT Broadband solution, from design and selection of the best possible solution, to the smooth implementation of that solution, and post-deployment services and support to maximize long-term performance.

Iridium Pilot Optional Backup
Available for active mini-VSAT Broadband accounts, Iridium Pilot can be added as a secondary system providing pole-to-pole global coverage for data and voice. The Iridium Pilot hardware must be purchased in addition to selecting an Iridium OpenPort airtime plan. With Iridium Pilot onboard and interfaced with V11-IP for least cost routing, the yacht’s LAN and Wi-Fi networks will automatically switch from TracPhone V11-IP/mini-VSAT Broadband service to Iridium Pilot/Iridium OpenPort service when needed. See details in “Iridium Pilot Optional Backup System for TracPhone V-IP Series.” 

Global Static IP Addresses
KVH has established a global private terrestrial network that links all mini-VSAT Broadband teleports worldwide. This approach enables us to provide substantially more robust malware, and virus protection along with enhanced network security. Further enhance your network security by adding a new Global Static IP address, which is valid worldwide and designed to help protect your vessel from unwanted network traffic, scans, digital threats, and attacks. This new option also eliminates the need for multiple IP addresses to support different regions of the globe, reducing your monthly costs if your vessel currently uses a static IP with multiple public IPs.

Virtual "Local" Numbers
The mini-VSAT Broadband voice service offers a fantastic cost-saving option – virtual “local” phone numbers. For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line (a total of 2 voice lines with up to 8 virtual local numbers). Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.



Exclusive Technology

Global C/Ku-band VSAT Antenna
The TracPhone V11-IP is a breakthrough maritime satellite communications product designed for the broadband era and its requirements for onboard networking. Developed by KVH specifically for the industry-leading mini-VSAT Broadband network, TracPhone V11-IP uses a 1.1 meter (42.5 inch) diameter antenna dish, in a 1.2 meter (49 inch) diameter antenna unit. The 3-axis gyro-stabilized maritime VSAT antenna with a 4th axis of automatic skew adjustment boasts an extended elevation range of -24° to 119° ensuring that the antenna tracks satellites from directly above the yacht to low on the horizon.

ArcLight® Technology
KVH’s mini-VSAT Broadband network takes a revolutionary approach to maritime satellite communications to maximize data and voice throughput while preventing interference to adjacent satellites. The network is based on ViaSat’s ArcLight Code Reuse Multiple Access (CRMA) spread spectrum technology, which significantly reduces contention issues, transmission delays, and offers more consistent speeds and shorter ping times resulting in faster web page loads compared to traditional Time Division Multiple Access (TDMA) technology relied upon by other VSAT networks.

Integrated CommBox Modem (ICM)
TracPhone V11-IP’s streamlined belowdecks unit includes an IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight spread spectrum modem, VoIP, Ethernet switch, and Wi-Fi capabilities all in one 2U box for faster, trouble-free installations and user experience.


mini-VSAT Broadband 2.0 – Complete Maritime Communications Solution 
KVH’s mini-VSAT Broadband 2.0 encompasses advanced technology and digital onboard tools for helping maritime operators increase operational efficiency, improve crew welfare, recruit and retain skilled seafarers, and enhance their security. The solution includes the advanced antenna technology of the TracPhone V-IP series systems; the MPLS security and global coverage of KVH’s mini-VSAT Broadband satellite network; the myKVH web portal for managing onboard data usage; and the unique multicasting content delivery of IP-MobileCast.

Watch the Video

KVH Presents TracPhone V11-IP



Satellite Coverage

The following satellite footprint information is intended as a general reference only. The satellite maps do not guarantee coverage and may change without notice. Also be aware that various conditions may cause signal quality to degrade along fringe coverage areas.



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