While KVH offers the best standard warranty in the industry, we know some vessels and businesses have critical connectivity needs and, as a result, may desire an added level of service and support. Introducing KVH GlobalCare – a 24/7/365 worldwide premium support program for users of TracPhone or TracPhone/CommBox systems compatible with mini-VSAT Broadband. This tiered service support system guarantees you a new level of support and responsiveness should you experience a technical issue.  What does GlobalCare Cover?
- Extended product warranty for up to 5 years from date of system activation, including parts, labor, and technician travel
- KVH-managed response to service issues and hardware repairs
- Rapid resolution of airtime service and network connectivity issues
- Onboard hardware repair and, if necessary, replacement
- Technical support in ports worldwide (view service location map)
Taking the Best Service Available…and Making it Better
| Benefits to You |
GlobalCare |
Standard Warranty |
Warranty Coverage
|
Up to 5 years parts and labor |
Visit www.kvh.com/warranty for country-specific terms |
| Software Update Coverage |
Software updates available to subscriber for installation at their convenience; GlobalCare Center-coordinated support available on an as-needed basis |
Software available via local dealer, distributor, or selling party; service and travel fees may apply |
| Troubleshooting & Diagnosis |
KVH-conducted remote diagnosis while vessel is at sea |
CSN technician |
| Limited Travel Reimbursement for Onboard Service |
Up to 5 years |
Visit www.kvh.com/warranty for country-specific terms |
| Point of Contact for Service |
Service response coordinated with the authorized technician by the GlobalCare Center |
Referral to nearest CSN dealer upon customer request |
| Service Hours |
24/7/365 |
Standard KVH technical support or local CSN technician's business hours |
| Translation Assistance |
Support for 150+ languages |
Local CSN technician's language only |
| IP Network Support |
Coordination with other service/hardware providers |
Limited to KVH hardware only |
| Replacement Systems in Advance |
Available when appropriate for up to 5 years |
Within first 30 days of installation |
GlobalCare's Tiered Service Program
- In-port Service from certified technicians in more than 168 ports around the globe
- Regional Service from certified technicians within 2 hours driving distance of more than 1,232 ports woorldwide
- Contract Service from authorized technicians arranged by and under the direct guidance of GlobalCare Center technicians
- Best Effort Service in more remote locations that may require direct guidance of your onboard engineering crew by GlobalCare Center technicians or the dispatch of certified technicians to your vessel (additional travel expenses may apply)
Delivered by a dedicated team of professionals specializing in:
- Overall system technical support
- IT and VSAT maritime application engineering
- Airtime service activation and accounting
- Field service and forward area spare parts coordination
|
- Network operations
- Global parts distribution
- Factory repair
|
Adding the Security of GlobalCare to Your mini-VSAT Broadband Compatible Systems
Whether you are purchasing or leasing your TracPhone V7, TracPhone V3, or one of these systems with the CommBox Ship/Shore Network Manager, adding GlobalCare is quick, easy, and you can do it at any time within 2 years of activating your system!
| If GlobalCare is purchased within: |
Cost Per Month: |
| 30 days after system activation |
$195 |
| 1 year after system activation |
$295 |
| 2 years after system activation |
$395 |
For more information:
 |
GlobalCare Datasheet |
 |
GlobalCare Premium Support Program Agreement | |
Contact one of our Satellite Airtime and Product Activation Departments: N. America, S. America, Australia:
M-F 8:30 am - 5:00 pm ET
U.S./Canada customers only:
Toll free: 866-399-8509
All other customers call:
401-847-3327
Fax: 401-851-3823
Email: satelliteservices@kvh.com Europe, Middle East, Asia, Africa:
M-Th 8.00 am - 4.30 pm
F 8.00 am - 2.00 pm CET
Phone: +45 45 160 180
Fax: +45 45 160 181
Email: airtime@kvh.dk | |