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Behind the Scenes: KVH's Global Service and Network Operations

by Chris Watson on June 23, 2011

 

"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." - Peter Drucker

Here at KVH we take that sentiment to heart. We do our utmost to build and offer the most reliable, versatile, and valuable products and services in every one of our markets. But all of our efforts in engineering, sales, and marketing would be for nought if our customers weren't happy once they make the decision to trust KVH to keep them connected and on course. 

However, the challenges we face are a bit more involved when you're dealing with a global customer base, many of whom are in the middle of the ocean or in some of the most remote locations on earth. That's why we devote so much time and effort to our global customer and technical support initiatives along with our worldwide network operations. In a new video interview with Jeff Greer, our vice president of operations, you can get a look inside our global service operation that provides support 24 hours a day, 7 days a week, and 365 days a year.

Through our GlobalCare and Network Operations Center, we're able to coordinate the efforts of certified technicians serving KVH customers in more than 1,400 ports worldwide. The KVH team brings unmatched expertise thanks to their skills in:

  • Overall system technical support
  • IT and VSAT maritime application engineering
  • Airtime service activation and accounting
  • Field service and forward area spare parts coordination
  • Network operations
  • Global parts distribution
  • Factory repair

So enjoy this behind the scenes look at exactly how KVH is able to offer its world-class service to customers like you around the globe!

 

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