RV Industry Gets Ready with High-level Training to Meet Customer Demand for Satellite TV
MIDDLETOWN, RI – December 5, 2005 – Tell them. Show them. Let them do it themselves. RV technicians everywhere are getting wise to the way satellite TV works, and for good reason — increasingly, more RV customers demand it. In response, KVH Industries, Inc., (Nasdaq: KVHI) brings RV technicians up to speed with its National RV Dealer Training Program. With in-depth tutorials and hands-on training, KVH is raising the standard for RV technicians with an effective program filled with straightforward answers for satellite TV’s sophisticated technology.
“They speak right on the technicians’ level,” said Bob Franklin, outside account manager for Stag-Parkway, the nation’s leading distributor of RV parts and accessories. “You can tell it cleared up several issues because their confidence was so much greater than before. Not only did the technicians learn about KVH products, but many of them gained a better understanding of satellite technology in general.”
By working with technicians from manufacturers, as well as RV and accessory dealers, KVH offers a level of support and training that is unsurpassed in the mobile satellite TV market. Whether KVH’s trainers are traveling to various locations or the technicians are coming to the KVH training facility in Middletown, RI, the KVH National RV Training Program is designed to make it easy for RV and accessory dealers around North America to participate. The session begins with a talk about KVH’s award-winning TracVision products, already recognized as the industry’s easiest-to-install satellite TV systems. It then launches right into Satellite Technology 101. With time spent learning how and why satellites work, the technicians can fully comprehend the process. Next, their enthusiasm is put to the test with practice-makes-perfect system installations, and before the days end they have everything they need – troubleshooting mechanisms, hands-on experience, certification with access to KVH’s Certified Support Network (CSN), and the expertise to bring satellite TV onboard any RV.
“Satellite TV is an important feature for our customers, and the KVH product training had a huge effect on everyone,” said Chris Carson, training coordinator for Marathon Coach, Inc., the world's largest Prevost bus converter. “What’s great is that the trainer would spend time with the technicians afterwards. They helped troubleshoot a problem and stayed right up until we had a happy customer. That means a lot to these guys – that means a lot to me!”
“We understand how difficult an RV technician’s job can be,” said Bob Cooper, KVH’s national sales manager. “Most technicians work twelve-hour days and have to fix everything from brakes to microwaves. We believe these ‘Jacks-of-all-trades’ should be masters of more and have taken the time to add to their versatility.”
The program is led by KVH’s National Product Trainer, Dave Walker. Together with KVH’s technical support, repair, and sales teams, he has taught hundreds of RV technicians in the installation and service of KVH products. “What’s important is that these talented technicians feel confident and competent after they complete the training,” said Walker. “In the RV market, people talk to the technicians when they want to know about a product. If the techs are happy with their ability to install a product and make it work well, they’re more likely to talk positively about it and the customer satisfaction will be higher.”
Extending from large manufacturers to smaller businesses like S&D RV Service in Columbia, Connecticut, the KVH Training Program is effective because it meets technicians on a personal level. “We’re just a small shop,” said Mark DeCandia, owner of S&D Service with his partner, Richard Staples, Jr. “We thought we knew it all and then we realized just how much we didn’t know. Dave totally explained it… it was better quality training than we’re used to and we learned more than we expected.”
The award-winning TracVision product line offers KVH’s integrated DVB® technology and precision sensors to provide automatic satellite acquisition and outstanding tracking of satellite TV services. TracVision antennas have also been selected by more mobile consumers around the world than any other mobile satellite TV antenna.
“With new products and new technologies continuing to evolve, the skill base for technicians continues to broaden,” explained Ian Palmer, KVH’s executive vice president of satellite sales. “Satellite TV is becoming standard equipment on RVs, and our commitment to TracVision quality means backing our products every step of the way. Product training for industry technicians makes a difference the customer can clearly see.”
For more information on RV products and the rest of KVH’s award-winning TracVision product line, visit http://www.tracvision.com.
NOTE TO EDITORS:High-resolution, press-ready images of TracVision products are available for download and editorial use at http://www.kvh.com/mediasupport.
KVH Industries, Inc., is the leading provider of in-motion satellite systems, having designed, manufactured, and sold more than 75,000 mobile satellite antennas for applications on boats, RVs, trucks, buses and automobiles. An ISO 9001-certified company, KVH has headquarters in Middletown, Rhode Island, with a fiber optic and military navigation product manufacturing facility in Tinley Park, Illinois, and a European sales, marketing, and support office in Kokkedal, Denmark.
This release may contain certain forward-looking statements that involve risks and uncertainties. Forward-looking statements include, for example, the functionality, characteristics, quality and performance of KVH’s products and technology; anticipated innovation and product development; and customer preferences, requirements and expectations. The actual results could differ. Factors that may cause such differences include, among others, our dependence on the availability of third-party satellites, which face significant operational risks and could fail earlier than their expected useful lives, for our mobile satellite communication services, as well as those discussed in KVH’s most recent Form 10-Q filed with the SEC. KVH assumes no obligation to update its forward-looking statements to reflect new information or developments.