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Customer Service and Support

As an ISO 9001-2000 certified organization, KVH meets the highest international standards for quality. In North America, we work closely with such organizations as the Recreational Vehicle Industry Association (RVIA), the National Marine Electronics Association (NMEA), and the NMEA Certified Marine Electronics Technician (CMET) program to help define the standards that ensure that products and service meet the expectations of quality our customers have come to expect. KVH's European office coordinates timely and professional local support throughout Europe, northern Africa, and the Middle East via a network of national distributors.

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KVH customers can choose the support service most appropriate to their product, situation, and location, including:


KVH's 24/7 On-line Support and Troubleshooting System

A powerful database of content-sensitive Frequently Asked Questions (FAQs) and technical, product, and company information can be accessed 24 hours a day/7 days a week by clicking here or clicking on the FAQ tab on any product page. Within this interactive customer support database, you can:
  • Access technical and sales FAQs pertaining to your chosen product
  • Carry out searches based on a variety of topics and common terms

A Responsive, International KVH Support Team

KVH has a highly trained staff that is available to work with our customers to ensure that any questions are answered quickly and issues are solved to your satisfaction. Technical support is also available to customers by phone Monday-Saturday. Please be sure to have your product serial number available when you submit your request or place your call:

Office Support Region Contact Hours
KVH USA Global Support +1 401 847 3327
support@kvh.com
Mon-Fri, 09:00-20:00 ET
Sat, 09:00-14:00 ET
KVH Europe Regional Support +45 45 160 180
support@emea.kvh.com
Mon-Thu, 08:00-16:30 CET
Fri, 08:00-14:00 CET
KVH Asia Local access number to U.S.A +65 315 88193 Mon-Sat, 21:00-08:00 (SGT)
Sat, 21:00 - Sun, 02:00 (SGT)


KVH Airtime Services Worldwide
E-mail: satelliteservices@kvh.com Fax: +1 401 851 3823

Hours of Operation:
Europe, Middle East & Africa
21:30 Sun. – 23:00 Fri. (CET)

Tel: +45 45 160 197
North & South America
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 401.851.3862
Asia
04:30 Mon. – 05:00 Sat. (SGT)

Tel: +65 31584084
U.S. & Canada
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 866.399.8509
(toll-free)

Find a Dealer - KVH Authorized Dealers

KVH has over 4,000 Authorized Dealers worldwide. They are equipped to:

  • sell and install KVH products
  • conduct sea or road trials and commissioning
  • perform basic troubleshooting and modular repairs of KVH products

To find the Authorized Dealer nearest you, click here.


The KVH Certified Support Network (CSN) - Marine and RV Satellite Antenna Products Only

KVH Certified Support NetworkFor top-level, hands-on technical support and field service for KVH's antenna products, contact a member of the exclusive KVH CSN, the most highly trained and well-equipped KVH dealers/distributors available. CSN-certified dealers/distributors have been fully trained by KVH technicians to provide unmatched service & support for KVH's TracVision® and TracPhone® products. They are fully equipped with the parts and tools necessary to carry out comprehensive service in the field or in their service center.

CSN dealers/distributors:

  • provide detailed diagnostics and advanced troubleshooting services;
  • are equipped with the necessary advanced diagnostic systems as well as a complete, on-hand parts inventory;
  • will give priority to KVH support requests and KVH customers; and
  • are certified with KVH through regular training and evaluations to ensure that they meet all quality and performance standards.

To find the CSN member nearest you, click here.

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