Inner Header

FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

« Previous | 30 - 40 of  105 | Next » Items/Page    Go To Page:
A:

Crew Internet access is obtained using the assigned user name and password when that user was added in myKVH (see above).  The crew member sees their data allocation and usage when logging in for Internet access when connected to the Wi-Fi or a physical Ethernet port that has been configured to require user login.

When a user attempts Internet access on a mobile device, they are presented with the following:

  1. The user login screen:
 

 2. After logging in, the user sees the following screen, displaying their available allocation. On mobile devices there is a disconnect timer that helps the user avoid unintended use by disconnecting them after so many minutes. This is adustable by the user.

A:

The following are the trigger guidelines for BMC:

BMC Trigger Guidelines

When a terminal has triggered BMC only data is affected. Voice is not affected and VoIP MBs do not contribute to BMC triggers.

A:

Being that an Oil Platform is stationary and not moving from port to port the customer would need to have the Technical Assistance: Global package.  If the customer selects a Standard or Premium Technical assistance package and an issue occurred the equipment would need to come back to the closest port with a KVH CSN partner.


A:

  • Crew members gain access through the purchase of prepaid physical or virtual cards sold in denominations of $25 and $100
  • Users log into the CREWlink Service using their account number and PIN
  • Once logged on, users see a window with their connection status and available credit

A:

First let’s do the data usage calculation to understand the requirement based on this example.  With an average download speed of 64 Kbps for one hour you would consume 28.8MB (64 Kbps x 60 sec/min x 60 min/hour)/(8 bits/byte) = 28.8MB.  With a two hour 15MB trigger BMC for the FX 1 plan a customer would trigger BMC in the first ½ hour of the download.  For the remainder of time, once BMC triggered you would be reduced to a speed of 32 Kbps (see chart above) for that two hour window.  Therefore if this is a typical scenario for this vessel then a different plan or a monthly BMC option should be considered.

Let’s try an FX 2 plan and see if that is the right plan using the same scenario.  The FX 2 plan has a two hour BMC trigger of 30MB.  In the example above the download consumed 28.8MB in an hour at an average speed of 64 Kbps, which would not have triggered BMC.

A:

KVH can provide a service called “CREWlink” to your existing system, which provides Internet access and VoIP paid for by the crew in a "Split Billing" scenario. The customer will be invoiced on a standard service plan (only OP plans allowed) for their own usage.  A secondary pre-paid billing channel is then configured by KVH Professional Services.

If a customer desires, a pre-paid VoIP line can be setup on one of the ICM VoIP lines, or an additional VoIP device can be purchased.  The customer will then purchase pre-paid account numbers and PINs from KVH and sell them to the crew for pre-paid access to the Internet and VoIP calling.

A:

Yes. The KVH Extended-Standard Warranty transfers if the equipment is relocated by KVH or a CSN partner

A:

Yes. The KVH Extended-Standard Warranty transfers if the uninstalled equipment is reinstalled by KVH or a CSN partner. 

A:
Absolutely, the V7-IP and V11-IP have 2 phone lines (V3-IP has one) and 4 LAN ports. On the V7-IP and V11-IP the ICM supports two phone lines, one for each “Voice Line” jack. As a result, the system supports two simultaneous voice calls. However, KVH offers the following optional accessories for the V7-IP and V11-IP that add additional phone lines to support three or more simultaneous calls, e.g. a Multimedia Terminal Adapter (MTA) and a Crew Calling Gateway. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times. Of course you will be constrained by your rate plan in terms of data and speeds.
« Previous | 30 - 40 of  105 | Next » Items/Page    Go To Page:
E-mail this page
Indicates a required field
  Yes
  No
[X] Close

Oops! You must be logged in to access this information.

Please log in or create an account to receive access to complete information about KVH’s award-winning products and services, including quick and easy downloads of KVH support documentation. It's free and easy and gives you access to the latest info on all of KVH's products.