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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:

Yes!  All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

A:
Yes! IP-MobileCast delivers blockbuster movies, popular TV shows, daily TV and print news, popular sports coverage, and music without consuming your data plan or affecting your onboard data speeds.
A:

At launch customers with an ICM or CBX-ACU will have access to all the tools above.  Customers without an ICM or CBX-ACU will only have access to Month-to-Date usage views and automated alerts.  The reason legacy VSAT customers do not have access to crew allocations and network management is because that functionality requires the ICM or CommBox ACU for data allocations and network configuration.

A:
No. The CommBox does not need to be enabled to get the new myKVH tools. Nor is there any fees associated with this myKVH functionality.
A:

No. Just like a Standard Warranty is attached to a KVH product at the time of sale, so is an Extended-Standard Warranty when purchased.  When scrapping the vessel the owner has the option to remove the equipment purchased from KVH and put the terminal on another vessel.  The Extended-Standard Warranty would then transfer with the KVH equipment to the new vessel as long as it is re-installed by KVH or a CSN partner. 

A:

No, Operating Support - Technical Assistance is an extension to a customer’s airtime service subscription and is mandatory. This means that a subscriber must select one option from three Technical Assistance Package’s that are designed to deliver the comprehensive support the customer requires.

A:
Via the myKVH portal. The myKVH portal is KVH’s vessel monitoring portal. myKVH displays vessel location, online/offline status, signal strength, and more as well as all the tools mentioned above. Today myKVH access is given first at the time of activation of the terminal and then by request via KVH Airtime Services.
A:

Crew Internet access is obtained using the assigned user name and password when that user was added in myKVH (see above).  The crew member sees their data allocation and usage when logging in for Internet access when connected to the Wi-Fi or a physical Ethernet port that has been configured to require user login.

When a user attempts Internet access on a mobile device, they are presented with the following:

  1. The user login screen:
 

 2. After logging in, the user sees the following screen, displaying their available allocation. On mobile devices there is a disconnect timer that helps the user avoid unintended use by disconnecting them after so many minutes. This is adustable by the user.

A:

Being that an Oil Platform is stationary and not moving from port to port the customer would need to have the Technical Assistance: Global package.  If the customer selects a Standard or Premium Technical assistance package and an issue occurred the equipment would need to come back to the closest port with a KVH CSN partner.


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