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A:

The customer would give KVH a purchase order and KVH will work with the customer to schedule the work.


A:

No. Professional Services is now named Application Engineering and Field Services is now named Solution Deployment.  There are no changes to the Professional Services or Field Services organizations just a name change.  What they have been delivering and providing remains the same.

  • OneCare – Application Engineering:
    • KVH works to leverage its catalog of proven solutions to minimize the amount of application engineering; however any custom work will be priced out based on the defined scope of work
    • Application Engineering still provides:
    • Pre-sales solution consulting
    • Pre-deployment activities
    • Post-deployment support
    • OneCare – Solution Deployment Options:
      • Local standard installation as quoted by Certified Support Network partner
      • Complex solution deployment quoted by KVH at customer request
      • Global fleet fit up coordination, leveraging onboard partner capabilities, quoted by KVH at customer request
A:
Positive Customer Experience, Investment Protection and Lower Total Cost of Ownership
A:
  • Provide a better customer experience
  • Generate additional revenues to cover the cost of service delivery our customers require
  • Enable new business development opportunities
A:
  • Unrestricted access to all applications and protocols
  • Prioritization of the subscriber’s traffic on the network with “Business Class Service”
  • Large data allowances with flexible, affordable additional gigabyte top-offs for use beyond standard monthly bundles
  • Seasonal Plans available for a 50% premium on monthly rate with $195/month charge for idle months
  • 2 phone lines available for TracPhone Enhanced Voice Service

A:
  • Affordable fixed rate speed-based plans
  • No data caps, but MB allotments for active bandwidth management to protect access to the network for all fixed plan subscribers
  • Restrictions imposed on access to data intensive applications and protocols (streaming, video, P2P, VPN)
  • Seasonal Plans available with a 50% premium on monthly rate with $195/month charge for idle months
  • 2 phone lines available for TracPhone Enhanced Voice Service

A:
  • All plans offer speeds of up to 2 Mbps shore-to-ship / 1 Mbps ship-to-shore
  • Low over plan rates
  • Unrestricted service with access to all applications and protocols
  • 2 phone lines (V7ip & V11ip) and 1 phone line (V3ip) available for TracPhone Enhanced Voice Service

A:

Open (OP) plans, Metered plans and Fixed (FX) plans.

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