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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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If the Azimuth 1000 has missing or dim segments in its display, the unit will need to be returned to KVH for repair. Please contact KVH Technical Support at (401) 847-3327 or via e-mail at techs@kvh.com.
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Since fluxgate compasses are magnetic compasses, they can only reference the earth's magnetic field. They can not reference the earth's inertia and therefore cannot be made to know True North.

If you wish to navigate in true heading, you have a couple of options. KVH's Azimuth 1000, Azimuth 314AC, GyroTrac, and Sailcomp 103AC allow you to enter an offset angle. This means that you can enter your local variation value (either positive or negative) and the compass display will show true rather than magnetic heading. When your variation changes because you have traveled a significant distance, however, that offset angle will not update automatically. You must update it manually.

The GyroTrac can also interface with a vessel's GPS, allowing the compass to learn the variation from the GPS. With this option, your GyroTrac will give true heading and will automatically update to the correct variation.
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A wide range of technical documentation, including user's guides, installation information, and technical manuals, can be found on every KVH product's individual web page.

For Current Products 

Simply browse the product of interest and click on the appropriate link on the left. A list of available documents will appear. Just click on the document you need and a PDF version will be downloaded either into your browser or onto your desktop.

For Retired Products 

If you are looking for documentation for a product that has been retired (i.e., is no longer in production and does not have an individual web page anymore), the final revisions of the manuals, user guides, and quick reference guides are available to download as PDF documents from the Support section. Once there, visit the Product Support Library then Manuals to select the product of interest.

Please note – you will need to log in with a free user account to access and download some documentation.

If you can't find the manual you need either on our web site or in the FAQ database, send us an e-mail at manuals@kvh.com and let us know which manual you need.

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Look in the manual for the KVH product for the NMEA (National Marine Electronics Association) sentence header(s) that are available. Compare these headers with the sentence headers your GPS will receive or transmit, depending on your application. If they correspond, the two systems will communicate.
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Turn the boat 720 degrees (i.e., two complete circles). This allows the compass to read the difference between the earth's constant magnetic pull and the magnetic forces on board. As your boat turns, the compass software is able to identify the strength and direction of the onboard magnetic deviation and correct for it.
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AC current is driven through the core material and serves to amplify the earth's magnetic field. The current drives the torodial, donut-shaped coils in and out of magnetic saturation. Four coils, which rest at right angles to each other, register varying lines of flux relative to each one's position with respect to the earth's magnetic field. The differences between these lines of flux are measured and converted into a voltage by a second wire coiled around the outside of the Lexan housing. A microprocessor calculates and converts the voltages into heading data.
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The Azimuth 1000 is a 12-volt unit. It will not work on a 24-volt system. Most 12-volt power supplies operate with a range of 11.5 and 13.5 volts. To avoid damage to the unit, keep the input power in this range.

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Yes, we have a comprehensive dealer database available on-line. Simply visit our "Where to Buy" page. From here you choose the product category and product model of interest and then search by state, zip/postal code, or country to find the dealer, distributor, or sales representative nearest you.
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Please click here for easy, online product registration. This form may be used by all customers and is automatically customized based on your selected country.

If you choose not to use the convenient online form, every KVH product also includes a printed product/warranty registration form that you may fill out and return to the address listed on the form.

Your KVH product is covered by its warranty automatically from the date of purchase. This warranty will be honored by authorized KVH technicians, installers, distributors, and dealers worldwide. Complete details regarding all KVH product warranties are available on our Warranty pages.

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KVH offers technical support 24 hours a day, 7 days a week through its website, www.kvh.com. Using our on-line customer support service, accessible through the FAQ and Product Support links, you can access a detailed database of technical questions and potential solutions.

If you need additional support or believe that your KVH product does, indeed, require service, you can contact our technical support team in the following ways:

1. Contact the technical dealer nearest you. A searchable directory of dealers is available here.

2. Click here for a list of KVH technical support offices and online resources.

Be sure to provide a detailed description of the problem, your product information (serial number and product model are required), and how we can contact you.

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