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FAQs

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TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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Yes! KVH's TracPhone systems are all designed to offer Internet and e-mail access along with voice connections.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
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No, the TracPhone products include their own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.
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The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel’s current GPS location. If the antenna is unable to track the chosen satellite for any reason (due to a blockage condition, for example), the modem selects the next available satellite on the list and the antenna automatically switches to that satellite. In addition, whenever the vessel travels outside the boundary of the current satellite’s coverage area, the modem selects the highest priority satellite in the adjoining region and the antenna automatically switches to that satellite to maintain the service connection.
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Absolutely, the V7-IP and V11-IP have 2 phone lines (V3-IP has one) and 4 LAN ports. On the V7-IP and V11-IP the ICM supports two phone lines, one for each “Voice Line” jack. As a result, the system supports two simultaneous voice calls. However, KVH offers the following optional accessories for the V7-IP and V11-IP that add additional phone lines to support three or more simultaneous calls, e.g. a Multimedia Terminal Adapter (MTA) and a Crew Calling Gateway. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times. Of course you will be constrained by your rate plan in terms of data and speeds.
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To ensure crystal clear phone calls Crew Calling is not recommended. More than one outgoing call could sacrifice call quality due to a maximum V3-IP upload bandwidth of up to 128 Kbps. It is an option with the V7-IP and V11-IP where the maximum upload bandwidth is up to 1 Mbps.
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