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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Yes, for example, KVH antennas are 80% smaller than the 2.4 meter C-band antennas and lighter in weight than Ku-band only antennas.
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Yes, all VIP-series products include KVH’s new ultra-compact Integrated CommBox Modem (ICM) with IP-enabled antenna control unit, CommBox Network Manager, ArcLight spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities all in a 2U unit.
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The VIP-series products include the TracPhone V11-IP, TracPhone V7-IP, and TracPhone V3-IP which all utilize the KVH’s mini-VSAT network.
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Greater reliability, simple installation, built-in network management, and ease of use.
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In addition to VoIP and internet, the latest movies, news and sports clips, digital newspapers, and music can all be delivered through the ICM to the onboard IP-MobileCast content server for viewing throughout the ship.
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In addition to VoIP and internet, the latest updated electronic charts, weather updates, and other essential files can be delivered through the IP-MobileCast Service to the built-in CommBox Network Manager’s server.
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KVH is the only maritime SATCOM company to do it all: manufacture the hardware, operate the network, manage the airtime, and provide 24/7/365 after-sale support.
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Available soon from KVH, the IP-MobileCast service which utilizes advanced multicasting technology, delivers content in the most economical and reliable way bringing movies, sports, world news, and news from home that your crew wants and also meets your vessel’s operational needs with chart deliveries, weather information, and more.
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Comprehensive 2-year parts, 1-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN).
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The CommBox offers two software bundles to choose from depending on specific IT needs and makes it easy to set up Internet café services and unique firewalled networks for operations and crew. Some of the functionality available in the bundles includes web caching, compression, remote management, least cost routing, bandwidth management and content filtering.
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