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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Yes!  TRAININGlink delivers the latest Videotel digital training updates at sea whenever they are available, without affecting your data plan.

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Yes. The KVH Extended-Standard Warranty transfers if a vessel is sold as long as the equipment is left in place as originally installed by KVH or a CSN partner. 

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  • Goals:
    • Operating cost certainty over time to help a customer achieve their vessel operating budget
    • In force standard or extended warranty coverage enables a rapid global service response when a problem occurs because all necessary arrangements to cover the cost of repair are in place
  • Benefits:
    • •     Assuring total cost of ownership
    • •     Faster service response when a problem occurs as a result of no confusion or time lost over who will be paying for the repair
  • Service features:
    • OneCare extended warranty covers all KVH manufactured equipment included in a deployed mini-VSAT Broadband solution and, when purchased with a Premium or Global Technical Assistance Package including additional KVH TracPhone, TracVision, and media server products
  • Warranty terms:
    • KVH standard warranty covering parts and labor
    • Offered in one year extension increments
    • From expiration of KVH’s standard warranty through year five


A:

Yes.  As part of the new OneCare service the KVH mini-VSAT Standard Warranty increases to 2 Year Parts/2 Year Labor for mini-VSAT Broadband products.  Note that it’s now 2 year labor and not 1 year as in the past


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Extended-standard warranty coverage must be in place before a customer can purchase a Global Technical Assistance package.  

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Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans.

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For customers with older antennas KVH is offering the below trade in value for V3 and V7 VSAT units: 

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Yes. These myKVH tools are for mini-VSAT Broadband only today. Usage on Fleet Broadband, TracPhone Fleet One and Iridium are not displayed or controlled via myKVH tools today. KVH Professional Services can work with you to design a solution for other carriers such as Fleet Broadband and Iridium.
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TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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