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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Extended-Standard Warranties are NOT available for KVH models that are no longer in production


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Yes!  They will have connectivity – plus gigabytes of content, including news, TV, and sports from home.

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Yes!  CHARTlink multicasts 3 GBs of rich global chart info every week!

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Definitely! You can have up to five virtual numbers, enabling you to provide “local” numbers for your contacts in different states or countries to call.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes! All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive than our previous plans for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

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Yes!  All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

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Yes! IP-MobileCast delivers blockbuster movies, popular TV shows, daily TV and print news, popular sports coverage, and music without consuming your data plan or affecting your onboard data speeds.
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When you get ready to activate your TracPhone V7-HTS, you will need to choose either a High Speed (HS) Plan or an Unlimited (UL) Data Plan. Once you do, you will then choose your other data channel, which can be either the free unlimited data plan or a free 2 GB of high speed data per month.
You do have the option to upgrade your second data channel, either by choosing a faster unlimited data channel speed or a larger monthly High Speed data package, if you wish. However, that isn’t required and you can just enjoy your free additional data channel every month.
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