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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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We're sorry but you have us confused with another company. We are KVH Industries, the manufacturer of the award-winning line of Tracphone global satellite communication systems.

We have nothing to do with the various pre-paid cellular phone products being sold under the Tracfone brand name.

KVH Industries DOES NOT provide any technical, sales, or billing support for these pre-paid cellular phone products, pre-paid cellular cards, etc. Please do not submit questions about these products to us as we will be unable to assist you. Direct all questions regarding these pre-paid cellular phone products to Tracfone National Pre-paid Wireless at http://www.tracfone.com or contact them directly at 1-800-867-7183.

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No, the Tracphone F77 is only compatible with Inmarsat's Fleet service. For access to FleetBroadband, you will need a TracPhone FleetBroadband system like the FB150, FB250, or FB500.
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The maximum cable length for the cradle/handset is 130 feet (40 meters). Do not extend the cable. Extending the cable will void the warranty on the unit.
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Yes! KVH's TracPhone systems are all designed to offer Internet and e-mail access along with voice connections.
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Yes, KVH's TracPhone systems are designed to offer full access to the Internet, e-mail, and telephone connections.
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The same tones that are generated by your land line are generated by the keypad of your mobile transceiver. This can be used to listen to access your answering machine, go through voice-response menus at your bank, or call someone with a pager.

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KVH's TracPhone systems are all capable of supporting a complete communications center and digital network aboard ship, including e-mail and Internet services.

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A wide range of technical documentation, including user's guides, installation information, and technical manuals, can be found on every KVH product's individual web page.

For Current Products 

Simply browse the product of interest and click on the appropriate link on the left. A list of available documents will appear. Just click on the document you need and a PDF version will be downloaded either into your browser or onto your desktop.

For Retired Products 

If you are looking for documentation for a product that has been retired (i.e., is no longer in production and does not have an individual web page anymore), the final revisions of the manuals, user guides, and quick reference guides are available to download as PDF documents from the Support section. Once there, visit the Product Support Library then Manuals to select the product of interest.

Please note – you will need to log in with a free user account to access and download some documentation.

If you can't find the manual you need either on our web site or in the FAQ database, send us an e-mail at manuals@kvh.com and let us know which manual you need.

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Are you a TracFone cell phone user who needs to activate your phone or buy more minutes/airtime?

We're sorry but you have us confused with another company. We are KVH Industries, the manufacturer of the award-winning line of TracPhone® global satellite communication systems. We have nothing to do with Tracfone cell phones, calling cards, etc. Tracfone products, including pre-paid cellular phones, calling cards, and pre-paid airtime are all offered by Tracfone National Pre-paid Wireless. Click here for Tracfone cell phone activations or to purchase additional minutes.

Do you need to activate a KVH TracPhone satellite communications system for use with mini-VSAT Broadband or Inmarsat service?

Activating your award-winning KVH TracPhone SATCOM system is an easy matter, regardless of what service you are using.

Are you a mini-VSAT Broadband subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your mini-VSAT Broadband-compatible TracPhone system.

Are you an Inmarsat airtime subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your Inmarsat-compatible TracPhone system.

A:
To activate your account or have your questions answered, contact our Satellite Airtime and Product Activation Departments. Contact information is available here.
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