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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
KVH supports our Inmarsat airtime customers with a world-class customer service department staffed 24 hours a day, 7 days a week. If you ever have a problem or question about your Inmarsat service, help is always available to solve your problem fast.

KVH is also the first company to offer on-line viewing of detailed account and usage information for your satellite service. Never deal with paper statements again! With KVH Inmarsat airtime service, you will have the convenience of viewing your detailed billing information on-line, wherever you travel. To access your on-line account information, visit the Inmarsat Airtime from KVH page.
A:
Absolutely! KVH provides outstanding rates on a variety of Inmarsat services, including Inmarsat FleetBroadband, Fleet, mini-M, Inmarsat-C, and mini-C. If you currently use a non-KVH product that is compatible with these services, we encourage you to compare our prices and sign up for Inmarsat airtime from KVH. We offer 24/7 customer support, on-line account management, and flexible service packages.

For complete information regarding available services and KVHís outstanding rates, visit the Inmarsat Airtime from KVH page.
A:
Yes it is. Through its authorized dealers, KVH offers a service selector switch that enables you to have an active TracPhone V7 and an Inmarsat-compatible TracPhone installed on the vessel and then choose which one you want to have supporting your shipboard local area network. For complete details, contact your local authorized TracPhone dealer.
A:
Yes, we have a comprehensive dealer database available on-line. Simply visit our "Where to Buy" page. From here you choose the product category and product model of interest and then search by state, zip/postal code, or country to find the dealer, distributor, or sales representative nearest you.
A:

Please click here for easy, online product registration. This form may be used by all customers and is automatically customized based on your selected country.

If you choose not to use the convenient online form, every KVH product also includes a printed product/warranty registration form that you may fill out and return to the address listed on the form.

Your KVH product is covered by its warranty automatically from the date of purchase. This warranty will be honored by authorized KVH technicians, installers, distributors, and dealers worldwide. Complete details regarding all KVH product warranties are available on our Warranty pages.

A:
KVH offers technical support 24 hours a day, 7 days a week through its website, www.kvh.com. Using our on-line customer support service, accessible through the FAQ and Product Support links, you can access a detailed database of technical questions and potential solutions.

If you need additional support or believe that your KVH product does, indeed, require service, you can contact our technical support team in the following ways:

1. Contact the technical dealer nearest you. A searchable directory of dealers is available here.

2. Click here for a list of KVH technical support offices and online resources.

Be sure to provide a detailed description of the problem, your product information (serial number and product model are required), and how we can contact you.

A:

While the domes protecting these antennas may look the same, the TracPhone VIP-series and KVH's Inmarsat FleetBroadband-compatible TracPhone systems offer a range of differences as well as complementary benefits.

The TracPhone FB500, FB250, and FB150 systems work with Inmarsat FleetBroadband service. It offers:

• Global voice, Internet and fax service
• Data rates ranging by plan from 128 to 432 Kbps
• Unsurpassed reliability in all weather and sea conditions

The TracPhone VIP-series uses the breakthrough mini-VSAT Broadband service, a new technology that offers:


• Global high-speed marine broadband Internet
• Data rates as fast as 1 Mbps (upload) and 4 Mbps (download)
• Prioritized voice service that supports multiple lines simultaneously
• Choice of fixed-fee, data rate-based and open-rate, pay-by-the-megabyte subscription plans
• Fully integrated design developed by KVH Industries and ViaSat

A:

The KVH TracPhone FB150 is the smallest in KVH's family of Inmarsat FleetBroadband-compatible TracPhone systems, perfect for boats as small as 40 feet. The fully stabilized TracPhone FB150 offers IP data connections up to 150 Kbps and simultaneous voice and SMS service, all via Inmarsat's trusted FleetBroadband network with its new I-4 satellite constellation offering you service for the next decade and beyond

Learn more about how the TracPhone FB150 can assist you with:

  • Commercial marine applications
  • Leisure/recreational marine applications
A:

KVH is pleased to offer world-class support and warranty coverage for all of its products. Complete details regarding all KVH product warranties are available on global support pages.

A:

FleetBroadband operates using Inmarsat's I-4 satellites and offers data rates as fast as 432 Kbps in more compact antennas with global coverage.

Inmarsat Fleet, which has been available since 2002, offers global voice, fax, and Internet, with data rates as fast as 128 Kbps via KVH's TracPhone F77 system.

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