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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
KVH supports our Inmarsat airtime customers with a world-class customer service department staffed 24 hours a day, 7 days a week. If you ever have a problem or question about your Inmarsat service, help is always available to solve your problem fast.

KVH is also the first company to offer on-line viewing of detailed account and usage information for your satellite service. Never deal with paper statements again! With KVH Inmarsat airtime service, you will have the convenience of viewing your detailed billing information on-line, wherever you travel. To access your on-line account information, visit the Inmarsat Airtime from KVH page.
A:
Absolutely! KVH provides outstanding rates on a variety of Inmarsat services, including Inmarsat FleetBroadband, Fleet, mini-M, Inmarsat-C, and mini-C. If you currently use a non-KVH product that is compatible with these services, we encourage you to compare our prices and sign up for Inmarsat airtime from KVH. We offer 24/7 customer support, on-line account management, and flexible service packages.

For complete information regarding available services and KVHís outstanding rates, visit the Inmarsat Airtime from KVH page.
A:
Yes it is. Through its authorized dealers, KVH offers a service selector switch that enables you to have an active TracPhone V7 and an Inmarsat-compatible TracPhone installed on the vessel and then choose which one you want to have supporting your shipboard local area network. For complete details, contact your local authorized TracPhone dealer.
A:
We're sorry but you have us confused with another company. We are KVH Industries, the manufacturer of the award-winning line of TracPhone global satellite communication systems. We have nothing to do with the various pre-paid cellular phone products being sold under the Tracfone brand name. KVH Industries DOES NOT provide any technical, sales, or billing support for these pre-paid cellular phone products, pre-paid cellular cards, etc. Please do not submit questions about these products to us as we will be unable to assist you. Direct all questions regarding these pre-paid cellular phone products to Tracfone National Pre-paid Wireless at http://www.tracfone.com contact them directly at 1-800-867-7183.
A:

Absolutely. TracPhone F77 uses the Inmarsat Fleet F77 service, which is fully compatible with and has been approved for the International Maritime Organization's latest distress and safety specifications of the Global Maritime Distress and Safety System (GMDSS). As a result, the use of the TracPhone F77 will support the accreditation of vessels' systems and ensure that all distress and safety needs are met.

A:
Yes, we have a comprehensive dealer database available on-line. Simply visit our "Where to Buy" page. From here you choose the product category and product model of interest and then search by state, zip/postal code, or country to find the dealer, distributor, or sales representative nearest you.
A:

Please click here for easy, online product registration. This form may be used by all customers and is automatically customized based on your selected country.

If you choose not to use the convenient online form, every KVH product also includes a printed product/warranty registration form that you may fill out and return to the address listed on the form.

Your KVH product is covered by its warranty automatically from the date of purchase. This warranty will be honored by authorized KVH technicians, installers, distributors, and dealers worldwide. Complete details regarding all KVH product warranties are available on our Warranty pages.

A:
KVH offers technical support 24 hours a day, 7 days a week through its website, www.kvh.com. Using our on-line customer support service, accessible through the FAQ and Product Support links, you can access a detailed database of technical questions and potential solutions.

If you need additional support or believe that your KVH product does, indeed, require service, you can contact our technical support team in the following ways:

1. Contact the technical dealer nearest you. A searchable directory of dealers is available here.

2. Click here for a list of KVH technical support offices and online resources.

Be sure to provide a detailed description of the problem, your product information (serial number and product model are required), and how we can contact you.

A:

Complete product specifications may be found on the TracPhone F77 brochure, which is available for download on the TracPhone F77 product page.

A:
The TracPhone F77 and the Inmarsat Fleet F77 services offer worldwide communication coverage. A satellite coverage footprint map is available on our satellite service coverage page.
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