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Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
KVH offers technical support 24 hours a day, 7 days a week through its website, www.kvh.com. Using our on-line customer support service, accessible through the FAQ and Product Support links, you can access a detailed database of technical questions and potential solutions.

If you need additional support or believe that your KVH product does, indeed, require service, you can contact our technical support team in the following ways:

1. Contact the technical dealer nearest you. A searchable directory of dealers is available here.

2. Click here for a list of KVH technical support offices and online resources.

Be sure to provide a detailed description of the problem, your product information (serial number and product model are required), and how we can contact you.

A:
The most likely cause of this error is that your vessel was turning in a circle before you started, that is, before you noted the heading on the display. If this occurs, continue turning in a slow, full circle. The display will record another compensation (unless the compensation was not 25% better than the first one).
A:
First check the compensation display's location score. If the second digit is less than "4", move the sensor to a more favorable magnetic environment (i.e., away from other sources of magnetic fields). After moving the sensor, carry out an intentional autocompensation.

If the location score is O.K. (i.e., 4 or higher), check the sensor's surrounding as newly introduced ferrous metal or a new and/or changing magnetic influence may be affecting the sensor. Autocompensation may be trying to recompensate for these influences. However, the sensor cannot compensate for rapidly changing fields like a nearby motor turning on and off.

If the environment looks unchanged, try doing autocompensation circles to see if the sensor takes a new compensation.
A:
Check the power supply to the Sailcomp. The battery voltage may be incorrect or so low that even "Lo" or "bAt" cannot be displayed. The Sailcomp requires 12v DC to ensure proper operation.

There may be an electrical noise source too near sensor. Install an inline noise filter to eliminate the problem. KVH recommends the Radio Shack 270-051 or its equivalent.

Check all cables and connectors to make sure that they are properly connected. You should also check the sockets or pins in the connector plugs or junction box receptacles because they may be dirty. If they are dirty, use a soft bristled brush and a contact cleaner (such as those you might find at Radio Shack, etc.). Take care not to use any hard object that could bend the connector pins.
A:
Check the damping level to make sure it is set correctly for your boat size and/or boating conditions.
A:
Check the damping level to make sure it is set correctly for your boat size and/or boating conditions.
A:
Check the power supply to the Sailcomp. The battery voltage may be incorrect or so low that even "Lo" or "bAt" cannot be displayed. The Sailcomp requires 12v DC to ensure proper operation.

There may be an electrical noise source too near sensor. Install an inline noise filter to eliminate the problem. KVH recommends the Radio Shack 270-051 or its equivalent.

Check all cables and connectors to make sure that they are properly connected. You should also check the sockets or pins in the connector plugs or junction box receptacles because they may be dirty. If they are dirty, use a soft bristled brush and a contact cleaner (such as those you might find at Radio Shack, etc.). Take care not to use any hard object that could bend the connector pins.
A:

If the Sailcomp display alternately flashes "Lo" and "bAt," the unit has insufficient voltage to function reliably. All functions, including auto-compensation, will be unavailable until the Sailcomp 103AC receives sufficient power/voltage to function. The recommended voltage needed by the Sailcomp to function is 12v DC.

A:

The message "oor" stands for "out of range." The Sailcomp will display "oor" if the distance field in the Loran or GPS "BWC" or "WDC" NMEA 0183 sentence is a null field or is greater than 999.9. "Miles to Go" will not be displayed until the distance field is less than 1000. The Sailcomp display will alternate between "Bearing to Waypoint" and the "oor" message. Refer to your Loran or GPS owner's manual for instructions on changing the "BWC" or "WDC" NMEA 0183 sentence."

A:

The "snr" message stands for "signal to noise ratio." If the "snr" bit is set in the "APA" or "XTE" NMEA 0183 sentences in your Loran or GPS, the Sailcomp display will indicate this by displaying "snr." Until this bit is cleared, the Sailcomp will not display "Miles to Go" and "Bearing to Waypoint." Refer to your Loran or GPS owner's manual for instructions on clearing the "snr" bit.

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