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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A wide range of technical documentation, including user's guides, installation information, and technical manuals, can be found on every KVH product's individual web page.

For Current Products 

Simply browse the product of interest and click on the appropriate link on the left. A list of available documents will appear. Just click on the document you need and a PDF version will be downloaded either into your browser or onto your desktop.

For Retired Products 

If you are looking for documentation for a product that has been retired (i.e., is no longer in production and does not have an individual web page anymore), the final revisions of the manuals, user guides, and quick reference guides are available to download as PDF documents from the Support section. Once there, visit the Product Support Library then Manuals to select the product of interest.

Please note – you will need to log in with a free user account to access and download some documentation.

If you can't find the manual you need either on our web site or in the FAQ database, send us an e-mail at manuals@kvh.com and let us know which manual you need.

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A PDF copy of the Autocomp 1000 manual is available for download on the panel to the left of this FAQ.

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KVH offers technical support 24 hours a day, 7 days a week through its website, www.kvh.com. Using our on-line customer support service, accessible through the FAQ and Product Support links, you can access a detailed database of technical questions and potential solutions.

If you need additional support or believe that your KVH product does, indeed, require service, you can contact our technical support team in the following ways:

1. Contact the technical dealer nearest you. A searchable directory of dealers is available here.

2. Click here for a list of KVH technical support offices and online resources.

Be sure to provide a detailed description of the problem, your product information (serial number and product model are required), and how we can contact you.

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Complete details regarding all KVH product warranties are available on our Warranty pages.
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KVH is pleased to offer world-class support and warranty coverage for all of its products. Complete details regarding all KVH product warranties are available on global support pages.

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There are several options for receiving warranty service:

1. If practical, you should contact the dealer/distributor that originally installed your KVH product. This dealer/distributor will provide any and all service and repairs covered by your product warranty.

2. If you can't contact the original dealer/distributor or are in a different geographic region, you can contact the nearest KVH-authorized dealer/distributor. A listing of these dealers/distributors is available on www.kvh.com/wheretogetservice. These dealers/distributors will provide any and all service and repairs covered by your product warranty.

3. If you are having trouble locating a dealer/distributor, visit www.kvh.com/globalsupport for details on how to contact one of KVH's Technical Support offices.

Complete details regarding all KVH product warranties are available on our Warranty pages.
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