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KVH OneCare Global Support Program


Comprehensive Life-cycle Support
for mini-VSAT Broadband





Broadband connectivity at sea represents a vital investment
in your maritime operation.

With KVH OneCare, you enjoy the industry’s most comprehensive array of service offerings designed to

  • Protect your VSAT investment,
  • Minimize your costs, and
  • Maximize service availability

Our global team of experts will work with you at every
stage of your SATCOM life cycle.

Download the Brochure PDF >
View the Interactive Brochure >

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The benefits of KVH’s comprehensive Customer Life Cycle Support Program

Benefits of KVH OneCare

Global Services for Every Step of the Journey


Application Engineering

Ensure that our total solution meets your needs

  • Solution Consulting
  • Pre-deployment Activity

Solution Deployment

Facilitate trouble-free installation

  • Program Management
  • Onboard Equipment Installation

Operating Support

Focus on the long-term performance of your VSAT solution

  • Technical Assistance
  • Preventative Maintenance
  • Extended Warranty
Learn more about
Application Engineering >
Learn more about
Solution Deployment >
Learn more about
Operating Support >




Application Engineering

Application Engineering

Application Engineering ensures that our proposed communications solution will meet your needs. We work with your team to design a fully-integrated solution, even before we make the sale.

  • Solution Consulting – understanding your needs and proposing a design
  • Pre-deployment Activity – configuring equipment and coordinating landside and vessel network integration



LEARN MORE
DATASHEET - OneCare Application Engineering Solutions PDF: 197 KB / 1 pg



Solution Deployment

Solution Deployment

Solution Deployment coordinates landside and on-vessel equipment installation, all timed to what’s most convenient for you – to minimize downtime and ensure you’re ready to sail.

  • Program Management – gives you a single point of contact
  • Onboard Equipment Installation – including initial user training





LEARN MORE
DATASHEET - OneCare TV/TP Pedestal Guidelines PDF: 275 KB / 1 pg
DATASHEET - OneCare Shipside Terminal Installation Service PDF: 164 KB / 1 pg
PRICE SHEET - OneCare Shipside Terminal Installation PDF: 193 KB / 1 pg
PRICE SHEET - OneCare Vessel Prep Materials PDF: 185 KB / 2 pg




Operating Support

Operating Support

Operating Support focuses on the long-term health of your SATCOM investment. Services are designed to maximize availability, minimize total cost of ownership, and provide you peace of mind.

  • Technical Assistance – choose from three great packages
  • Preventative Maintenance – periodic checks to maximize equipment uptime
  • Extended Warranty – available up to 5 years




Operating Support flow




Technical Assistance Packages – Tailored to Your Needs


Standard Premium Global1
Product/Solution Coverage2:
TracPhone® mini-VSAT BroadbandSM Antenna System
(Includes 2-year Parts/2-year Labor Standard Warranty)
IP-MobileCastTM Media Server
(Includes 2-year Parts/2-year Labor Standard Warranty)
Purchased and Installed with:
(A) TracVision® Satellite TV Antenna System(s)
(B) Other TracPhone SATCOM Antenna System(s)
(C) Third Party Equipment and Services2
Adds 2nd Year Labor Warranty on (A)
and 2nd Year Parts and Labor Warranty on (B)
Technical Assistance:
24x7/365 Technical Support
Software Maintenance and Updates3
Third Party Warranty Administration
Service Event Scheduling and Coordination
Annual Service Review4
Service Record Keeping
In Field Service:
Remote Port Repair Coverage5,6
Monthly price per vessel
Subscriber required to choose one:
$19 $49 $99
  1. Only products with in force warranty coverage are eligible for remote port service.
  2. Third Party products and services must be sold through KVH distribution in order to be eligible for support.
  3. Over the air, plus non-IP belowdecks equipment updated during Preventative Maintenance Check (PMC).
  4. Annual Service review includes airtime account review, report and recommendations, plus scheduling for Preventative Maintenance Check (PMC). PMC cost is $1,250 USD.
  5. Includes limited allowance of $10,000 USD per service event or $25,000 USD annually for, technician travel and lodging, work time, wait time, two-way economy air freight, import duties, and rigging/tender/crane as required.
  6. Excludes U.S. Government-denied countries, where safety of personnel and/or equipment cannot be guaranteed, there are work visa entry issues, import restrictions, or necessary equipment is not available as required for the service event.



LEARN MORE
DATASHEET - OneCare Preventative Maintenance Checks PDF: 402 KB / 1 pg
PRICE SHEET - OneCare Global Extended Warranty PDF: 180 KB / 1 pg
PRICE SHEET - OneCare Technical Assistance Packages PDF: 198 KB / 1 pg



KVH Airtime Services Worldwide
Hours of Operation: 24 hrs/day Monday – Friday EST
E-mail: satelliteservices@kvh.com
Fax: +1 401 851 3823
To initiate service requests ONLY:
mvbsupport@kvh.com
Europe, Middle East & Africa
Tel: +45 45 160 197
21:30 Sun. – 23:00 Fri. (CET)
North & South America
Tel: +1 401.847.3327
15:30 Sun. – 17:00 Fri. (EST)
Asia
Tel: +65 31584084
04:30 Mon. – 06:00 Sat. (SGT)
U.S. & Canada
Tel: 866.399.8509 (toll-free)
15:30 Sun. – 17:00 Fri. (EST)

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