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KVH OneCare

KVH OneCare Global Support Program

Comprehensive Life-cycle Support

Broadband connectivity at sea represents a vital investment in your maritime operation. That’s why KVH has introduced KVH OneCare – the industry’s most comprehensive array of service offerings, all designed to leverage your investment in our satellite network technology to its fullest.

KVH OneCare spans the entire lifecycle of your mini-VSAT Broadband solution, from design and selection of the best possible solution, to the smooth implementation of that solution, and post-deployment services and support to maximize long-term performance.

What does KVH OneCare cover?

Application Engineering
Ensure that our total solution meets
your needs

  • Solution Consulting – understanding your needs and proposing a design
  • Pre-deployment Activity – configuring equipment and coordinating landside and vessel network integration

Solution Deployment
Facilitate trouble-free installation

  • Program Management – gives you a single point of contact
  • Onboard Equipment Installation – including initial user training

Operating Support
Focus on the long-term performance
of your VSAT solution

  • Technical Assistance – choose from three great packages
  • Preventative Maintenance – periodic checks to maximize equipment uptime
  • Extended Warranty – available up to 5 years

Delivered by a dedicated team of professionals specializing in: 

  • Overall system technical support
  • IT and VSAT maritime application engineering
  • Airtime service activation and accounting
  • Field service and forward area spare parts coordination
  • Network operations
  • Global parts distribution
  • Factory repair

Technical Assistance packages – tailored to your needs

Standard Premium Global1
Product/Solution Coverage2:
TracPhone® mini-VSAT BroadbandSM Antenna System
(Includes 2-year Parts/2-year Labor Standard Warranty)
IP-MobileCastTM Media Server
(Includes 2-year Parts/2-year Labor Standard Warranty)
Purchased and Installed with:
(A) TracVision® Satellite TV Antenna System(s)
(B) Other TracPhone SATCOM Antenna System(s)
(C) Third Party Equipment and Services2
Adds 2nd Year Labor Warranty on (A)
and 2nd Year Parts and Labor Warranty on (B)
Technical Assistance:
24x7/365 Technical Support
Software Maintenance and Updates3
Third Party Warranty Administration
Service Event Scheduling and Coordination
Annual Service Review4
Service Record Keeping
In Field Service:
Remote Port Repair Coverage5,6
Monthly price per vessel
Subscriber required to choose one:
$19 $49 $99
  1. Only products with in force warranty coverage are eligible for remote port service.
  2. Third Party products and services must be sold through KVH distribution in order to be eligible for support.
  3. Over the air, plus non-IP belowdecks equipment updated during Preventative Maintenance Check (PMC).
  4. Annual Service review includes airtime account review, report and recommendations, plus scheduling for Preventative Maintenance Check (PMC). PMC cost is $1,250 USD.
  5. Includes limited allowance of $10,000 USD per service event or $25,000 USD annually for, technician travel and lodging, work time, wait time, two-way economy air freight, import duties, and rigging/tender/crane as required.
  6. Excludes U.S. Government-denied countries, where safety of personnel and/or equipment cannot be guaranteed, there are work visa entry issues, import restrictions, or necessary equipment is not available as required for the service event.

More Information

KVH OneCare Global Extended Warranty Price List (pdf) KVH OneCare Technical Assistance Packages (pdf)

KVH Airtime Services Worldwide
Hours of Operation: 24 hrs/day Monday – Friday EST
Fax: +1 401 851 3823
To initiate service requests ONLY:
Europe, Middle East & Africa
Tel: +45 45 160 197
21:30 Sun. – 23:00 Fri. (CET)
North & South America
Tel: +1 401.847.3327
15:30 Sun. – 17:00 Fri. (EST)
Tel: +65 31584084
04:30 Mon. – 06:00 Sat. (SGT)
U.S. & Canada
Tel: 866.399.8509 (toll-free)
15:30 Sun. – 17:00 Fri. (EST)

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