Commercial & OEM

TracPhone V11

Revolutionary Dual-mode C/Ku-band Antenna System with Built-in CommBox Network Manager Delivers Fully Global Coverage and Always-on Connectivity in One Dome
The remarkable TracPhone V11 is the Ideal SATCOM solution for vessels travelling the globe. Using a single, compact, 1.1-meter antenna to seamlessly access both the C- and Ku-band satellites of the mini-VSAT Broadband network, it delivers premium quality multimegabit connectivity worldwide.

One compact antenna unit 85% smaller by volume and lighter than C-band VSATs – for faster, less costly installation
Data rates as fast as 4 Mbps download/1 Mbps upload
Affordable airtime rates and flexible plans
User-friendly web browser-based user interface that even includes an iPhone® app
Easy installations with the fastest activation in the industry
Remote diagnostics and monitoring, over-the-air software updates, and ease in creating unique networks for crew access to e-mail and Internet

Technology Breakthrough in a Fully Integrated System
TracPhone V11’s completely integrated belowdecks unit includes an ArcLight® spread spectrum modem and KVH’s breakthrough IP-enabled antenna control unit, the CommBox-ACU, featuring a built-in CommBox Network Manager, VoIP adapter, Ethernet switch, and Wi-Fi capabilities for greater reliability, simple installation and unparalleled ease of use.

Flexible End-to-end Solution Meets Demands of Commercial Operations
TracPhone V11 and mini-VSAT Broadband work seamlessly, providing the only fully integrated solution on the maritime VSAT market: KVH manufactures the antenna hardware, operates the satellite network, provides affordable airtime service, and operates a 24/7/365 global after-sale support center. The result? Commercial operations get a unique single-provider advantage that delivers the best quality in hardware and airtime and the most responsive and flexible service and support in the industry.

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Options & Accessories

Systems

01-0350-01 : TracPhone V11; Dual-mode C/Ku-band Antenna; Rack-mountable CommBox-ACU & Modem

01-0350-02 : TracPhone V11; Dual-mode C/Ku-band Antenna; Case-mounted CommBox-ACU & Modem

01-0350-03 : TracPhone V11; Dual-mode C/Ku-band Antenna; Rack-mountable CommBox-ACU & Modem; NO LABELS

01-0350-04 : TracPhone V11; Dual-mode C/Ku-band Antenna; Case-mounted CommBox-ACU & Modem; NO LABELS

Accessories

01-0333-02 : Dummy Dome; For TracVision HD11 & TracPhone V11; Complete Assembly; NO LABELS

01-0333-03 : TracPhone V11 Dummy Dome; Complete Assembly; WITH LABELS

Specifications

Service Provider

Service

KVH mini-VSAT Broadband Airtime

Antenna Type

Dual-mode C/Ku-band

Service Coverage Area

Global except Arctic Regions

Maximum Download Speed¹

4 Mbps

Maximum Upload Speed¹

1 Mbps

Billing Method

Metered,
Speed-based Unrestricted,
Speed-based Unrestricted Seasonal,
Speed-based Fixed, or
Speed-based Fixed Seasonal

Typical Cost per MB (see rate sheet)

<$1.00 USD

Typical Cost per Minute for Voice (see rate sheet)

Starting at $0.05 USD (speed-based plans)

Antenna Dish Diameter

1.1 m (42.5")

Antenna Unit Size Diameter x Height/Weight

1.2 m (d) x 1.4 m (h)/102 kg
(48.8" (d) x 57.3" (h)/225 lbs)

Alternate Antenna Unit Diameter x Height/Weight

N/A

Elevation/Azimuth Range

-24° to +119° / 720° rotation

Antenna Temperature (operational)

-30°C to +55°C
(-22°F to +131°F)

Antenna Temperature (survival)

-35°F to +70ºC
(-31°F to +158°F)

Heading Input

NMEA 0183 magnetic or true heading

Antenna Unit Power

100-240 VAC, 50-60 Hz auto switching, 500 watts; provided at the dome

Remote Support

Integrated GPRS modem for access by KVH technical support

Belowdecks Equipment Input Power

Modem: 100-240 VAC, 50-60 Hz auto switching, 3 A max;
Control Unit/Antenna: 100-240 VAC, 50-60 Hz, 6 A max

Certification

Complies with the specifications of EC directive 1999/5/EC Radio & Telecommunications Terminal Equipment (R&TTE), per compliance with EC directive 2006/95/EC, EMC directive 2004/108/EC and IEC 301-427

Warranty

Comprehensive 2-year parts, 1-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN)²

Matching TracVision Unit

TracVision HD11

MSRP (USD)

$74,995

Attractive Leasing
Options Available

¹Published data speeds are maximum speeds and may vary in different regions and under different conditions.
²Unless subject to in-country regulations. Restrictions apply. Visit www.kvh.com/warranty for details.

Brochures & Datasheets

Document	File Info
BROCHURE - TracPhone V11 - Commercial Applications	689 KB / 2 pg
BROCHURE - クルーコーリングシステムオプション - (Japanese)	522 KB / 2 pg
BROCHURE - 和mini-VSAT BroadbandSM （迷你VSAT宽带）服务 - (Mandarin)	581 KB / 2 pg
DATASHEET - GlobalCare Premium Support Program	250 KB / 2 pg
DATASHEET - Iridium Pilot Optional Backup for TracPhone V-series	351 KB / 2 pg
DATASHEET - TracPhone V-series Crew Calling Option - Commercial Applications	348 KB / 2 pg
DATASHEET - TracPhone V-series Sistema opcional de chamadas de tripulação	435 KB / 2 pg
DATASHEET - TracPhone V-series Sistema opcional de llamadas de la tripulación	435 KB / 2 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service	120 KB / 5 pg

Manuals

Document	File Info
54-0848_C_Web_V11_Kitpack 0513	590 KB / 5 pg
INSTALLATION GUIDE - TracPhone V11 - For Antenna S/N XXXXXXXXX – 130401920	9 MB / 45 pg
INSTALLATION GUIDE - TracPhone V11 - For Antenna S/N 130401921 – Present	9.5 MB / 46 pg
QUICK START GUIDE - TracPhone V11	1.7 MB / 2 pg
USER'S GUIDE - TracPhone V11	7.4 MB / 162 pg
USER'S GUIDE - mini-VSAT Broadband - Controlling Traffic to Minimize Costs	223 KB / 1 pg

Additional Documents, Forms & Pricing

Case Studies	File Info

CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - A4 Format	390 KB / 2 pg
CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - U.S. Format	438 KB / 2 pg
CASE STUDY - Mowinckel Ship Management Chooses KVH TracPhone V7 for Shipboard Operations, Crew Welfare - A4 format	430 KB / 2 pg
CASE STUDY - Mowinckel Ship Management Chooses KVH TracPhone V7 for Shipboard Operations, Crew Welfares - U.S. format	430 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations and Crew Morale - A4 format	398 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations, Crew Morale - U.S. format	442 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - U.S. format	413 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - A4 format	413 KB / 2 pg
CASE STUDY - Simonsen Chooses KVH’s TracPhone V7 to Cut Costs for Commercial Operations and Improve Crew Welfare on Chemical Tankers - A4 format	495 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - A4 format	490 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - U.S. format	490 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - A4 format	344 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - U.S. format	400 KB / 2 pg
CASE STUDY - Trident Seafoods escolhe o mini-VSAT Broadband da KVH para suportar programas de gestão de pesca baseados na Web - (Portuguese)	410 KB / 2 pg
CASE STUDY - Trident Seafoods Selecciona el mini-VSAT de Banda Ancha de KVH Para dar Soporte a Los Programas de Gestión de Pesca Basados en Web - (Spanish)	377 KB / 2 pg

Forms	File Info
Additional Authorized Representative Form	67 KB / 1 pg
Airtime Rate Plan Change & Suspension Policies/Form	180 KB / 2 pg
mini-VSAT Airtime Services Activation Order	438 KB / 11 pg

Policies and Agreements	File Info
GlobalCare Premium Support Program Agreement	1.7 MB / 4 pg
KVH Airtime Services End User Agreement	90 KB / 5 pg
KVH Industries A/S 2 Year/1 Year – LIMITED WARRANTY STATEMENT	33 KB / 1 pg
KVH Industries, Inc. 2 Year/1 Year – LIMITED WARRANTY STATEMENT	33 KB / 1 pg
KVH Lease and Rental – LIMITED WARRANTY STATEMENT	78 KB / 1 pg
Professional Services Standard Terms and Conditions	93 KB / 2 pg

Price Lists	File Info
KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates	634 KB / 13 pg
TracPhone V11, V7-IP & V7 Airtime Rate Sheet	175 KB / 2 pg
TracPhone V-series/CommBox Commercial Bundle Price Sheet	114 KB / 2 pg

Promotions	File Info
TracPhone V-series CommBox Software Bundle Promotion	479 KB / 1 pg

FAQ

How do I activate my TracPhone?

Are you a TracFone cell phone user who needs to activate your phone or buy more minutes/airtime?

We're sorry but you have us confused with another company. We are KVH Industries, the manufacturer of the award-winning line of TracPhone® global satellite communication systems. We have nothing to do with Tracfone cell phones, calling cards, etc. Tracfone products, including pre-paid cellular phones, calling cards, and pre-paid airtime are all offered by Tracfone National Pre-paid Wireless. Click here for Tracfone cell phone activations or to purchase additional minutes.

Do you need to activate a KVH TracPhone satellite communications system for use with mini-VSAT Broadband or Inmarsat service?

Activating your award-winning KVH TracPhone SATCOM system is an easy matter, regardless of what service you are using.

Are you a mini-VSAT Broadband subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your mini-VSAT Broadband-compatible TracPhone system.

Are you an Inmarsat airtime subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your Inmarsat-compatible TracPhone system.

Highlights

World’s first combined C- and Ku-band antenna, with seamless switching for always-on, broadband connectivity and global coverage
Completely integrated belowdecks unit includes ArcLight® spread spectrum modem and KVH’s breakthrough IP-enabled antenna control unit – the CommBox-ACU. The CommBox-ACU features a built-in CommBox Ship/Shore Network Manager, Voice over IP (VoIP) adapter, Ethernet switch, and Wi-Fi capabilities for reliability, easy installation, and simplified onboard networking
Compact design, 85% smaller by volume and lighter than older C-band VSAT antennas, ensures faster, less expensive installation
Modern, user-friendly web browser-based user interface with iPhone app
Data rates as fast as 1 Mbps ship-to-shore / 4 Mbps shore-to-ship
3-axis gyro-stabilized antenna with 4th axis of automatic skew adjustment tracks satellites from directly above the vessel to low on the horizon
Two integrated voice lines optimized for use with satellite services with expansion capability for up to nine concurrent voice lines for crew calling, etc.
Proprietary ArcLight spread spectrum satellite technology for faster data transmissions and superior reception
Flexible, affordable airtime packages for every SATCOM need

Featured Options

CommBox Network Manager Capabilities
TracPhone V11’s breakthrough CommBox-ACU has a built-in CommBox Ship/Shore Network Manager so customers can add CommBox networking functionality with a subscription to a software bundle and without needing to purchase hardware.

Choose the Standard Bundle for:
- QuickBasic: least cost routing, bandwidth management, onboard firewall
- QuickWeb: web caching, web image compression and ad removal, URL and content filtering
Choose the Enterprise Bundle for:
- QuickBasic: least cost routing, bandwidth management, onboard firewall
- QuickWeb: web caching, web image compression and ad removal, URL and content filtering
- QuickFile: automated file transfers, differential synchronization
- QuickMail: mail server, web mail client, anti-spam and anti-virus filters
- QuickCrew: roaming crew accounts, prepaid Internet and e-mail services

To find out more about the features of CommBox, click here.

GlobalCare Premium Support
While KVH offers the best standard warranty in the industry, we know some vessels and businesses have critical connectivity needs and, as a result, may want an added level of service and support. That’s why we offer the GlobalCare Premium Support Program for TracPhone V11 customers. Starting with 24/7/365 dedicated hotline numbers to the GlobalCare Center, and using a tiered service support system worldwide, GlobalCare guarantees your business a new level of support and responsiveness should you experience a technical issue.

Exclusive Technology

Global C/Ku-band VSAT Antenna
The TracPhone V11 is a breakthrough maritime satellite communications product designed for the broadband era and its requirements for onboard networking. Developed by KVH specifically for the industry-leading mini-VSAT Broadband network, TracPhone V11 uses a 1.1 m-diameter antenna dish, in a 1.2 m-diameter antenna unit. The 3-axis gyro-stabilized maritime VSAT antenna with a 4th axis of automatic skew adjustment boasts an extended elevation range of -24° to 119° ensuring that the antenna tracks satellites from directly above the vessel to low on the horizon.
ArcLight® Technology
KVH’s mini-VSAT Broadband network takes a revolutionary approach to maritime satellite communications to maximize data and voice throughput while preventing interference to adjacent satellites. The network is based on ViaSat’s ArcLight Code Reuse Multiple Access (CRMA) spread spectrum technology, which significantly reduces contention issues, transmission delays, and offers more consistent speeds and shorter ping times resulting in faster web page loads compared to traditional Time Division Multiple Access (TDMA) technology relied upon by other VSAT networks.
CommBox-ACU & ArcLight Modem
TracPhone V11’s completely integrated belowdecks unit includes an ArcLight spread spectrum modem and KVH’s new CommBox-ACU – an IP-enabled antenna control unit with a built-in CommBox Network Manager, VoIP adapter, Ethernet switch, and Wi-Fi capabilities for faster, trouble-free, and streamlined installations and user experience.
End-to-end SATCOM Solution
The mini-VSAT Broadband service and the KVH TracPhone V11 antenna are part of the only global maritime communications solution from a single provider: KVH manufactures the TracPhone V-series antenna hardware, operates the mini-VSAT Broadband network, manages the airtime, and provides 24/7/365 after-sale support. The benefit: greater reliability, flexibility, quality, and overall ease of use for the customer.

Satellite Coverage

The following satellite footprint information is intended as a general reference only. The satellite maps do not guarantee coverage and may change without notice. Also be aware that various conditions may cause signal quality to degrade along fringe coverage areas.

mini-VSAT Broadband Satellite Coverage Map

Testimonials

"KVH was the only company that we came across that designs, manufactures, owns and operates the end solution. A lot of the other solution providers have only part of the chain, and that had been a problem with our previous systems We also found [KVH] have a very strong focus on quality assurance, but also keep flexibility, they maintain a good balance."

Rob Frenks, Group ICT Manager, Vroon
Excerpted from the article, "Managing a Major Maritime IT Infrastructure Project," Digital Ship, September 2012