TracPhone V11-IP

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Guide the Guide, Meeting Key Requirements of MLC-2006

New Product!

Cover the Globe with the World’s Only Dual-mode 1-meter VSAT
The 3-axis, gyro-stabilized TracPhone V11-IP uses a single, compact, 1.1-meter antenna to seamlessly access both the C- and Ku-band satellites of the No. 1 maritime VSAT network – mini-VSAT Broadband – and delivers premium quality multimegabit connectivity worldwide.

  • One compact antenna unit 85% smaller by volume and lighter than C-band VSATs – for faster, less costly installation
  • Data rates as fast as 4 Mbps for downloads / 1 Mbps for uploads
  • Affordable airtime rates and flexible plans
  • Improved connectivity to help meet MLC-2006 crew welfare requirements
  • User-friendly browser-based user interface that even includes an iPhone® app
  • Built-in CommBox Network Manager provides ship operators the tools to manage the increasing use of broadband onboard for both operations and crew.
  • Easy installations with the fastest activation in the industry
  • Remote diagnostics and monitoring, over-the-air software updates, and ease in creating unique networks for crew access to e-mail and Internet

New! Streamlined Integrated CommBox Modem (ICM) Belowdecks Unit Offering KVH’s new IP-MobileCast Content Delivery Service
For greater reliability, simple installation, built-in network management, and unparalleled ease of use.TracPhone V11-IP features a breakthrough new belowdecks unit. The Integrated CommBox Modem includes:

  • IP-enabled antenna control unit
  • CommBox Network Manager
  • ArcLight® spread spectrum modem
  • Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities all in one 2U box.

In addition, the ICM serves as the hub for KVH’s upcoming IP-MobileCast service – multicasting delivery of movies, sports, news, and more.. directly to subscribing vessels.

Flexible End-to-end Solution Meets Demands of Commercial Operations
TracPhone V11-IP and mini-VSAT Broadband work seamlessly, providing the only fully integrated solution on the maritime VSAT market: KVH manufactures the antenna hardware, operates the satellite network, provides affordable airtime service, and operates a 24/7/365 global after-sale support center. The result? Commercial operations get a unique single-provider advantage that delivers the best quality in hardware and airtime and the most responsive and flexible service and support in the industry.

KVH Providing Broadband Connectivity for BW Vessels
What does a leading global fleet base its SATCOM decision on? Read up. Read more »


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Options & Accessories

Systems

01-0350-11 : TracPhone V11-IP; Dual-mode C/Ku-band Antenna; Rack-mountable Integrated CommBox Modem (ICM)


Accessories

19-0520 : On-Go Universal Communication Hub (note: Service Requires $45/month service fee)


72-0537-01 :
Iridium Pilot; Optional Backup System for TracPhone V-Series

Specifications

Service Provider
mini-VSAT Broadband Service
IP-MobileCast Packages & Independent Channels Available

Bronze, Silver, Gold, Platinum, NEWSlink TV Channels, SPORTSlink Channels

Service
KVH mini-VSAT Broadband Airtime
Antenna Type
Dual-mode C/Ku-band
Belowdecks Equipment
Integrated CommBox Modem (ICM)
Service Coverage Area
Global except Arctic Regions
Maximum Download Speed1
4 Mbps
Maximum Upload Speed1
1 Mbps
Billing Method
Metered,
Speed-based Unrestricted,
Speed-based Unrestricted Seasonal,
Speed-based Fixed, or
Speed-based Fixed Seasonal
Typical Cost per MB (see rate sheet)
<$1.00 USD
Typical Cost per Minute for Voice (see rate sheet)
Starting at $0.05 USD (speed-based plans)
Antenna Dish Diameter
1.1 m (42.5")
Antenna Unit Diameter x Height/Weight
1.2 m (D) x 1.4 m (h) / 109 kg
(48.8" (D) x 57.3" (h) / 240 lbs)
System Option: CommBox Software Bundles Available
Standard or Enterprise Packages - see “Featured Options” on product page for details
System Option: Built-in Crew Calling Gateway
Available; contact Airtime Services for details
System Option: IP-MobileCast Services
Coming soon; contact KVH for details
System Options UCH-250 Fax Server
For enterprise-grade faxing over IP (P/N 19-0520); contact KVH for details
System Option: GlobalCare Premium Support Program
Available; see kvh.com/globalcare for details
System Option: Iridium Pilot Secondary System
Available (P/N: 72-0537-01); see “Featured Options” for details
MSRP (USD)

$74,995

Attractive Leasing
Options Available
Contact for Details
Elevation/Azimuth Range
-24° to +119° / 720° rotation
Antenna Operating Temperature
-30°C to +55°C
(-22°F to +131°F)
Antenna Survival Temperature
-30°C to 70°C
(-22°F to +158°F)
Heading Input
NMEA 0183 magnetic or true heading
Antenna Unit Power
100-240 VAC, 50-60 Hz auto switching, 500 watts; provided at the dome
ICM (BDU): Dimensions
42.6 cm (l) x 41.4 cm (w) x 2U (h) (16.8" x 16.3" x 2U)
rack-mountable with optional mounting provisions2
ICM (BDU): Weight
5.1 kg (11.25 lbs)
ICM (BDU): Temperature
Operating: -15°C to 55°C (5°F to 131°F);
Survival: -15°C to 70°C (5°F to 158°F)
ICM (BDU): Input Power
100-240 VAC, 50-60 Hz auto switching, 1.6 A max
ICM (BDU): Data Interfaces
4 Ethernet: IEEE 802.3 10BASE-T/100BASE-TX, 100 Mbps; 1 Wi-Fi 802.11; 3 USB ports
ICM (BDU): Voice Interfaces
1 RJ11 port for VoIP services
Remote Support
Integrated GPRS modem for access by KVH technical support
Certification
Complies with the specifications of EC directive 1999/5/EC Radio & Telecommunications Terminal Equipment (R&TTE), per compliance with EC directive 2006/95/EC, EMC directive 2004/108/EC and IEC 301-427
Warranty
Comprehensive 2-year parts, 1-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN)3
Package –
Bronze Package
(Available on the V3-IP, V7-IP, and V11-IP)

Available

Package –
Silver Package
(Available on the V7-IP and V11-IP)

Available

Package –
Gold Package
(Available on the V7-IP and V11-IP)

Available

Package –
Platinum Package
(Available on the V7-IP and V11-IP)

Available

Independent Channel –
NEWSlink TV
(May be purchased with or without a package)

Available

Independent Channel –
NEWSlink Premium Channel: CNN News
(May be purchased with or without a package)

Available

Independent Channel –
NEWSlink Premium Channel: BBC News
(May be purchased with or without a package)

Available

Independent Channel –
SPORTSlink
(May be purchased with or without a package)

Available

Special Event Channel –
SPORTSlink Special Events
(Requires subscription to any Package or Independent Channel)

Available


1 Published data speeds are maximum speeds and may vary in different regions and under different conditions.
2 Optional Belowdecks Mounting Case (KVH Part No. 72-0368) available for vessels without a rack.
3 Unless subject to in-country regulations. Restrictions apply. Visit www.kvh.com/warranty for details.

Additional Documents, Forms & Pricing

Case StudiesFile Info
CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - A4 Format US (English) PDF file 390 KB / 2 pg
CASE STUDY - mini-VSAT Broadband Helps DSD Shipping Decrease SATCOM Costs, Increase Capacity - U.S. Format US (English) PDF file 438 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations and Crew Morale - A4 format European English Translation PDF file 398 KB / 2 pg
CASE STUDY - Nordic Maritime Singapore Relies on mini-VSAT Broadband for Operations, Crew Morale - U.S. format US (English) PDF file 442 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - A4 format European English Translation PDF file 413 KB / 2 pg
CASE STUDY - Nordic Tankers A/S chooses mini-VSAT Broadband service to improve business communications and increase crew services - U.S. format US (English) PDF file 413 KB / 2 pg
CASE STUDY - Simonsen Chooses KVH’s TracPhone V7 to Cut Costs for Commercial Operations and Improve Crew Welfare on Chemical Tankers - A4 format European English Translation PDF file 495 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - U.S. format US (English) PDF file 490 KB / 2 pg
CASE STUDY - TracPhone V7 and mini-VSAT Broadband help Vadero cut costs, enable future crew communications - A4 format European English Translation PDF file 490 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - A4 format US (English) PDF file 344 KB / 2 pg
CASE STUDY - Trident Seafoods Chooses mini-VSAT Broadband for Fishery Management - U.S. format US (English) PDF file 400 KB / 2 pg
CASE STUDY - Trident Seafoods escolhe o mini-VSAT Broadband da KVH para suportar programas de gestão de pesca baseados na Web - (Portuguese) PDF file 410 KB / 2 pg
CASE STUDY - Trident Seafoods Selecciona el mini-VSAT de Banda Ancha de KVH Para dar Soporte a Los Programas de Gestión de Pesca Basados en Web - (Spanish) PDF file 377 KB / 2 pg
FormsFile Info
Additional Authorized Representative Form PDF file 508 KB / 1 pg
Airtime Rate Plan Change & Suspension Policies/Form PDF file 180 KB / 2 pg
IP-MobileCast Activation Order for Existing Customers PDF file 398 KB / 9 pg
Iridium Service Activation Order PDF file 565 KB / 7 pg
mini-VSAT Broadband Airtime Services Activation Order PDF file 598 KB / 13 pg
Policies and AgreementsFile Info
GlobalCare Premium Support Program Agreement PDF file 1.7 MB / 4 pg
KVH Airtime Services End User Agreement PDF file 152 KB / 6 pg
KVH Industries, Inc. 2 Year/1 Year – LIMITED WARRANTY STATEMENT PDF file 42 KB / 1 pg
Professional Services Standard Terms and Conditions PDF file 93 KB / 2 pg
Price ListsFile Info
KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates PDF file 634 KB / 13 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF file 99 KB / 1 pg
mini-VSAT 하드웨어/소프트웨어 번들 가격표 - (Korean) PDF file 228 KB / 1 pg
mini-VSAT 宽带服务硬件/软件配套系统价格表 - (Mandarin) PDF file 228 KB / 1 pg
mini-VSAT 宽带服务软件和硬件成套系统价格表 - (Simplified Chinese) PDF file 228 KB / 1 pg
mini-VSAT 寬带服务軟體和硬體成套系統價格表 - (Traditional Chinese) PDF file 228 KB / 1 pg
TracPhone V11/V11-IP & V7/V7-IP Airtime Rate Sheet PDF file 155 KB / 2 pg
TracPhone V11/V11-IP & V7/V7-IP 통신 요금표 - (Korean) PDF file 155 KB / 2 pg
PromotionsFile Info
TracPhone V11-IP "Get Broadband Onboard" Bundle Promotion PDF file 327 KB / 1 pg
Technical DocumentsFile Info
TECH NOTES - Understanding SATCOM Costs, Metered Plans - This paper presents a quick look at the usage costs for common tasks when utilizing a maritime SATCOM system, including downloading weather maps, or sending e-mails and photos. PDF file 146 KB / 1 pg

FAQ

A:
Yes, the V11-IP is licensed for in-port Ku-band usage.
A:
Unmatched by any other 1 m VSAT, the V11-IP is always on, fully redundant, with no blockage, no weather outages, combined with a truly global footprint.
A:
The V11-IP has 100% availability through blockage mitigation via multiple satellites.
A:
The revolutionary TracPhone V11-IP uses one compact 1.1-meter antenna to access the C- and Ku-band satellites on the KVH mini-VSAT Broadband network. The system provides global coverage by seamlessly switching between C- and Ku-bands, automatically locking onto Ku-band service in most parts of the world, and immediately switching to C-band service when Ku-band service is unavailable because of geography or extreme weather. With an aim of minimizing costs, maximizing bandwidth and ensuring network access. The V11-IP provides truly global coverage and ensures always-on broadband connectivity.
A:

Are you a TracFone cell phone user who needs to activate your phone or buy more minutes/airtime?

We're sorry but you have us confused with another company. We are KVH Industries, the manufacturer of the award-winning line of TracPhone® global satellite communication systems. We have nothing to do with Tracfone cell phones, calling cards, etc. Tracfone products, including pre-paid cellular phones, calling cards, and pre-paid airtime are all offered by Tracfone National Pre-paid Wireless. Click here for Tracfone cell phone activations or to purchase additional minutes.

Do you need to activate a KVH TracPhone satellite communications system for use with mini-VSAT Broadband or Inmarsat service?

Activating your award-winning KVH TracPhone SATCOM system is an easy matter, regardless of what service you are using.

Are you a mini-VSAT Broadband subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your mini-VSAT Broadband-compatible TracPhone system.

Are you an Inmarsat airtime subscriber? If yes, then click here for step-by-step instructions and all necessary forms to activate your Inmarsat-compatible TracPhone system.

View All

Highlights

Introductory IP-MobileCast Promotions Introducing the NEW mini-VSSAT Broadband Network

  • Supports upcoming IP-MobileCast service – multicasting delivery of movies, news, sports clips, and more directly to subscribing vessels
  • World’s first combined C- and Ku-band VSAT antenna, with seamless switching for always-on, broadband connectivity and global coverage
  • Helps meet MLC-2006 crew welfare requirements with fast, affordable connectivity
  • Breakthrough new Integrated CommBox Modem (ICM) includes IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight® spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities – all in one 2U high belowdecks unit, for reliability, easy installation, and simplified onboard networking
  • No. 1 maritime VSAT network, mini-VSAT Broadband, now even better – with ArcLight’s new Variable Coding, Spreading, and Modulation (VCSM) technology for double the network capacity
  • Compact TracPhone V11-IP design, 85% smaller by volume and lighter than older C-band VSAT antennas, ensures faster, less expensive installation
  • Modern, user-friendly browser-based user interface with iPhone app
  • Data rates as fast as 1 Mbps ship-to-shore / 4 Mbps shore-to-ship 
  • 3-axis gyro-stabilized antenna with 4th axis of automatic skew adjustment tracks satellites from directly above the vessel to low on the horizon 
  • Two integrated voice lines optimized for use with satellite services with expansion capability for up to nine concurrent voice lines for crew calling, etc.
  • Proprietary ArcLight spread spectrum satellite technology for faster data transmissions and superior reception
  • Flexible, affordable airtime packages for every SATCOM need

Featured Options

CommBox Network Manager Capabilities
TracPhone V11-IP’s Integrated CommBox Modem has a built-in CommBox Ship/Shore Network Manager so customers can add CommBox networking functionality with a subscription to a software bundle and without needing to purchase hardware.

  • Choose the Standard Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and content filtering
  • Choose the Enterprise Bundle for:
    - QuickBasic: least cost routing, bandwidth management, onboard firewall
    - QuickWeb: web caching, web image compression and ad removal, URL and
       content filtering
    - QuickFile: automated file transfers, differential synchronization
    - QuickMail: mail server, web mail client, anti-spam and anti-virus filters
    - QuickCrew: roaming crew accounts, prepaid Internet and e-mail services

    For more information, visit CommBox Network Manager.

GlobalCare Premium Support
While KVH offers the best standard warranty in the industry, we know some vessels and businesses have critical connectivity needs and, as a result, may want an added level of service and support. That’s why we offer the GlobalCare Premium Support Program for TracPhone V11-IP customers. Starting with 24/7/365 dedicated hotline numbers to the GlobalCare Center, and using a tiered service support system worldwide, GlobalCare guarantees your business a new level of support and responsiveness should you experience a technical issue.

IP-MobileCast Service – for Unmatched Content at Sea
Utilizing advanced multicasting technology, KVH’s soon-to-be-released IP-MobileCast content delivery service is the most economical and reliable way to bring movies, sports, world news, and news from home to crew members, and also meet vessel operational needs with chart delivers, weather information, and more. TracPhone V11-IP’s new ICM belowdecks unit will serve as the hub for receiving IP-MobileCast services on subscribing vessels; content can then be accessed by any onboard computer, set top box, or media player.

Iridium Pilot Optional Backup
Available for active mini-VSAT Broadband accounts, Iridium Pilot can be added as a secondary system providing pole-to-pole global coverage for data and voice. The Iridium Pilot hardware must be purchased in addition to selecting an Iridium OpenPort airtime plan. With Iridium Pilot onboard and interfaced with V11-IP for least cost routing, the vessel’s LAN and Wi-Fi networks will automatically switch from TracPhone V11-IP/mini-VSAT Broadband service to Iridium Pilot/Iridium OpenPort service when needed. See details in “Iridium Pilot Optional Backup System for TracPhone V-IP Series (pdf).”

Exclusive Technology

Global C-/Ku-band VSAT Antenna
The TracPhone V11-IP is a breakthrough maritime satellite communications product designed for the broadband era and its requirements for onboard networking. Developed by KVH specifically for the industry-leading mini-VSAT Broadband network, TracPhone V11-IP uses a 1.1 m-diameter antenna dish, in a 1.2 m-diameter antenna unit. The 3-axis gyro-stabilized maritime VSAT antenna with a 4th axis of automatic skew adjustment boasts an extended elevation range of -24° to 119° ensuring that the antenna tracks satellites from directly above the vessel to low on the horizon.

ArcLight® Technology
KVH’s mini-VSAT Broadband network takes a revolutionary approach to maritime satellite communications to maximize data and voice throughput while preventing interference to adjacent satellites. The network is based on ViaSat’s ArcLight Code Reuse Multiple Access (CRMA) spread spectrum technology, which significantly reduces contention issues, transmission delays, and offers more consistent speeds and shorter ping times resulting in faster web page loads compared to traditional Time Division Multiple Access (TDMA) technology relied upon by other VSAT networks.

Integrated CommBox Modem (ICM)
TracPhone V11-IP’s streamlined belowdecks unit includes an IP-enabled antenna control unit, built-in CommBox Network Manager, ArcLight spread spectrum modem, VoIP, Ethernet switch, and Wi-Fi capabilities all in one 2U box for faster, trouble-free installations and user experience.

IP-MobileCast Service – Innovative Multicasting Solution
KVH’s soon-to-be-released IP-MobileCast content delivery service uses advanced multicasting technology to deliver content “over the top” of the mini-VSAT Broadband network, taking advantage of unused network capacity without impacting the vessel's data speeds or airtime plans. IP-MobileCast uses proprietary software and patented Forward Error Correction (FEC) technology that provides advanced error correction, compression, and validation of data integrity throughout the transmission from shore to ship for reliability and efficiency. Shoreside servers encode files for transmission and queue them for multicast delivery; FEC technology ensures that onboard CommBox servers receive each file in perfect condition the first time it is transmitted. The unique FEC algorithms deliver the highest level of file reliability by accommodating intermittent non-continuous transmission. IP-MobileCast delivers large files, including electronic charts, weather forecasts, training videos, news, sports, IPTV, IP-radio, and premium movies.

End-to-end SATCOM Solution
Choosing mini-VSAT Broadband for satellite communications service provides a unique benefit: the reliability and simplicity of a one-stop solution. KVH operates the mini-VSAT Broadband satellite network, manufactures the TracPhone V-IP series antenna hardware, manages the airtime service, provides pre-sale and after-sale support, and can offer customized solutions and services every step of the way. The benefit: greater reliability, flexibility, quality and overall ease of use for the customer.

Satellite Coverage

The following satellite footprint information is intended as a general reference only. The satellite maps do not guarantee coverage and may change without notice. Also be aware that various conditions may cause signal quality to degrade along fringe coverage areas.

  • mini-VSAT Broadband Satellite Coverage Map
  • Testimonials

    "KVH was the only company that we came across that designs, manufactures, owns and operates the end solution. A lot of the other solution providers have only part of the chain, and that had been a problem with our previous systems We also found [KVH] have a very strong focus on quality assurance, but also keep flexibility, they maintain a good balance."

    Rob Frenks, Group ICT Manager, Vroon
    Excerpted from the article, "Managing a Major Maritime IT Infrastructure Project," Digital Ship, September 2012

     Read more customer testimonials

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