Effective Date: December 22, 2016
KVH Industries, Inc. and its subsidiaries and affiliates (collectively “KVH,” “we,” “us” or “our”) is committed to protecting the privacy and security of your personal information (described below in Information We Collect). We want to share with you how we treat personal information about you that we receive in connection with this website www.kvh.com or any other of our KVH websites (individually and collectively, our “Website”), including without limitation www.kvhmediagroup.com, www.kvhstudios.com, www.Crewtoo.com , www.myKVH.com (the “myKVH Site”), www.traininglink.kvh.com (the “TRAININGlink Site”), www.videotel.com and www.videoteltraining.com (the “Videotel Training Site”) or in connection with the services and products KVH makes available pursuant to agreements with subscribers, their service providers and authorized users (individually and collectively the “Services”).
Information We Collect
In general, you can visit our Website without telling us who you are or revealing any personal information about yourself.
However, you should be aware that sections of our Website (including password restricted portions of our Website) allow for the submission of personal information (referred to for convenience as “Registration Pages”) for such purposes as registering for the use of certain services or for using restricted portions of our Website or other subscription websites operated by KVH, completion of surveys, to enter sweepstakes and participate in other promotions, submitting applications for employment, product or service purchases, or requests for information, products, or services.
The personal information submitted to us through these Registration Pages includes your first and last name, address, email address, phone number(s), credit card or account information, company, industry, information about your interests in and use of various products, programs, and services, and any other information that you decide to provide to us. The personal information can also include photographs that you provide.
When we or our partners provide other services, we may obtain your physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations. We may supplement this data with your disclosed information about your location (such as your ZIP or postal code) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our Websites, identify users of our Websites, and gather demographic information about our users.
If your personal information is commingled with the personal information of other individuals authorized to use your subscription account, including users of the myKVH Site or any of KVH’s Services, you represent you have permission from these individuals before you provide their names to us. KVH disclaims any legal duty to verify the accuracy or completeness of any personal information provided to KVH.
Children’s Information and US COPPA
We do not knowingly collect personal information on children under age 13 without the verifiable permission of a parent or guardian. The content of our Website and the products and services available are not intended for, or directed to, children under age 13. If you are under 13 years of age, then please do not use or access our Website or any of our other Websites at any time or in any manner.
We use “cookies”, “web beacons”, and other automated means for purposes such as (i) customizing our users’ visits to our Website, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our Website, and (iii) managing our business.
We use both “session” cookies and “persistent” cookies in order to better operate our Website to enhance your experience while using our Website. A session cookie enables certain features of our Website and our service and is deleted from your computer when you disconnect from or leave our Website. If a portion of our Website requires a password, by completing the Registration Pages, you are giving us explicit permission to use a persistent cookie, which is a small data file that is generated when, as a registered user of our Website, you enter your assigned user ID and password to access the password-protected area of our Website. This file is stored on your computer or smart device and enables your browser to access each page that is in the password-protected area. Our Website does not use “flash” cookies.
You may adjust your browser to refuse to accept cookies, remove cookies, or notify you when a cookie is set by editing your web browser preferences or options. (Each browser is different, so check the “Help” menu on your browser to learn how to change your cookie preferences.) You do not have to accept all cookies sent to you by our Website; however, depending on the particular cookie you reject, you may not be able to use some features of our Website.
We may also use ‘affiliate’ cookies. Some of our Website pages will contain promotional links to third party websites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. This works using a cookie.
We may also employ software technology known as “web beacons” or “clear GIFs” which helps us keep track of what content on our Website is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive. The web beacons we use do not track or collect any personally identifiable information about you and they are in no way linked to your personally identifiable information.
Personalized URL Links
On occasion, we may personalize and customize a Website for certain subscribers to our Services. Invitations to visit these customized websites will generally be sent to you via an email containing a personalized URL, a notice on a registration page, or in response to you logging on to a certain portion of our Website. If you are invited to visit one of these customized Websites, you may find it customized with references to products and/or services that we believe may be of interest to you based on your previous interactions with KVH and on information you have provided to us. While you are visiting these customized Websites, we may collect tracking or other non-personally identifiable information about your visit to better tailor the site to your interests. If you do not want your information to be collected in this way, do not accept the invitation to visit these customized Websites.
How We Use the Information We Collect
KVH may use the information we obtain to: (i) operate, evaluate and improve our business (including delivering products and services and developing new products and services); (ii) manage our communications; (iii) determine the effectiveness of our sales, marketing and advertising; (iv) establish your accounts, analyze and enhance our products, services, Website; (v) perform accounting, auditing, billing, reconciliation and collection activities, (vi) perform data analyses (including market and consumer search, trend analysis, financial analysis, and anonymization of personal information); (vi) protect against, identify and prevent fraud and other criminal activity, claims and other liabilities and (vii) comply with applicable legal requirements and our policies.
We also use your personal information to communicate with you, such as, for example, to provide you with administrative communications regarding your account, newsletters, press releases, or information relating to products, offers, or programs that may be of interest to you.
We also use clickstream data to determine usage patterns and how we may tailor our Websites to better meet the needs of our users.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
KVH uses industry standard administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. KVH’s Websites www.kvh.com and www.kvhmobileworld.com are SSL certified websites. SSL certificates are small data files that digitally bind an encryption key to a particular organization. KVH’s SSL certificates allow a secure connection from a web server to our browser. Despite these security measures, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.
Cross Border Transfers
Opting In and Out
We offer you certain choices about how we communicate with you and how we use information that we collect from you.
When you submit personal information to us through the Registration Pages on our Website, you may be given an opportunity to opt in to receiving promotional and marketing information from KVH, KVH related entities, and/or selected third parties at the time of submitting your personal information to us. If you opt in, you may be added to our list of users who will receive promotional and marketing communications from us, our partners, and/or other third parties.
You may choose not to receive email marketing communications from us by clicking on the unsubscribe link in our marketing emails. You may choose not to receive any marketing communications from us by contacting us as specified in the How To Contact Us section below, and we will honor your request. In addition, as required by law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
California Residents - Do Not Track Notice
Except as described above with regards to Google Analytics, we do not track Website visitors over time and across third party websites to provide targeted advertising and therefore our Website does not respond to Do Not Track (“DNT”) signals. You may opt out of tracking via Google Analytics as described above. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
Information We Share
KVH may share the personal information that you provide to us with trusted companies we have hired to provide services to and for us, such as sending out our newsletters, fulfilling orders you submit, administering our promotion and marketing activities or collecting and processing information on our behalf. These companies – our vendors – are contractually bound to use personal information that we share with them only to perform the services we have hired them to provide. Among the vendors whose services we employ may be companies that help us deliver online advertisements such as banner ads. Other vendors may collect and use information you provide to us to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers.
We will also share your personal information in the event that the business of KVH is transferred to another entity by way of merger, sale of the company’s assets, or otherwise.
Although we are committed to maintaining the confidentiality of your personal information, we reserve the right to disclose such information without first obtaining your consent if required by law, if we determine it is legally advisable to protect the integrity of our Website and our other websites (and this may be done by us on a voluntary basis in our sole discretion) and/or if we believe there is an imminent threat to life. We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to detect, prevent and address fraud and other illegal activity and to protect ourselves, you and others, including as part of investigations. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
At the time you register on the Registration Pages, we will ask you to opt in to certain sharing by us to third parties who may contact you regarding their information and materials that may be of interest to you. If you opt in and consent to this sharing of your personal information for this purposes, we may share your information with third parties selected by us so that they may provide you with or contact you regarding their information and materials that may be of interest to you. Please refer to the section above on Opting In And Out. If you elect to opt out of sharing with these third parties, please note it will not affect our ability to disclose to our vendors, to law enforcement or as provided in this section.
California Residents - Disclosure to Third Parties
Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” California residents who use our Website are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal information we share with third parties for their direct marketing purposes. As indicated above, such sharing only takes place with your consent. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address below. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.
Links to Other Sites
Social Networking Website Plugins
How To Contact Us
You are free to access the personal information we have on file to confirm it is current and accurate by contacting our Customer Service department by email at firstname.lastname@example.org. Additionally, if you would prefer to change your preferences for receiving marketing communications, please email us at email@example.com.
In addition, at any time you can request that we modify or delete your personal information by sending an email to us at firstname.lastname@example.org with the words “UPDATE MY INFORMATION” in the subject line. Please be aware that to protect your security and privacy, KVH may take reasonable steps to verify your identity prior to making changes to your personal information. Modifying or deleting your personal information may affect our ability to provide Services to you.
You also may write to us at:
Vice President & General Counsel
KVH Industries, Inc.
50 Enterprise Center
Middletown, RI 02842
If you are located in Europe, please write to:
Vice President & General Counsel
KVH Industries A/S
Kokkedal Industripark 2B
2980 Kokkedal, Denmark