TracPhone V11-HTS

TracPhone V11-HTSTracPhone V11-HTSTracPhone V11-HTS and ICMyacht with a TracPhone V11-HTS onboardman on a yacht using a tablet
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TracPhone V11-HTS – transforming business at sea through high speed and expanded coverage

The 3-axis, gyro-stabilized TracPhone V11-HTS 1-meter antenna offers KVH’s fastest speeds on the No. 1 marine VSAT network – mini-VSAT Broadband. This comprehensive SATCOM solution includes:

  • A high-speed global network that delivers data speeds as fast as 20/3 Mbps (down/up) worldwide
  • KVH’s advanced managed HTS network with 272 million square kilometers (105 million square miles) of KVH’s industry-leading Ku-band VSAT coverage, plus C-band for superior reception in extreme weather and expanded global coverage in Northern and Southern latitudes
  • Exclusive dual-channel configuration that offers both a high-speed and an unlimited use data channel simultaneously through unique hybrid airtime plans

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Specifications

Service Provider
mini-VSAT Broadband Service with HTS
Service
KVH mini-VSAT Broadband HTS
Antenna Type
Dual-mode
Ku/C-band
Belowdecks Equipment
Integrated CommBox Modem (ICM)

Service Coverage Area1

Global except Arctic Regions
Maximum Download Speed1
20 Mbps
Maximum Upload Speed1
3 Mbps
Billing Method
High Speed (HS),
Unlimited Use (UL)
Typical Cost per Minute for Voice (see rate sheet)
Starting at $0.05/min USD
Antenna Dish Diameter
1.1 m (42.5")
Antenna Unit Diameter x Height/Weight
1.2 m (D) x 1.4 m (h) / 109 kg
(48.8" (D) x 57.3" (h) / 240 lbs)
System Option: CommBox Software Bundles Available
Standard or Enterprise Packages - see “Featured Options” on product page for details
System Option: Built-in Crew Calling Gateway
Available; contact Airtime Services for details
System Option:
IP-MobileCast Services

Available; contact KVH for details

System Options UCH-250 Fax Server
For enterprise-grade faxing over IP (P/N 19-0520); contact KVH for details
System Option: OneCare Premium Support Program
Available; see kvh.com/onecare for details
System Option: Iridium Pilot Secondary System
Available
(P/N: 72-0537-01); see “Featured Options” for details
IP-MobileCast Packages & Independent Channels Available

Bronze, Silver, Gold & Platinum entertainment packages include MOVIElink, TVlink & NEWSlink PRINT. 
Additional Entertainment Channels:
NEWSlink TV, SPORTSlink & EVENTlink
TRAININGlink Basic Training Package

IP-MobileCast Operations Packages Available

TRAININGlink, FORECASTlink, CHARTlink

Elevation/Azimuth Range
-24° to +119° / 720° rotation
Antenna Operating Temperature
-30°C to +55°C
(-22°F to +131°F)
Heading Input
NMEA 0183 magnetic or true heading
Antenna Unit Power

100-240 VAC, 50-60 Hz auto switching, 650 watts; provided at the dome

ICM (BDU): Dimensions
42.6 cm (l) x 41.4 cm (w) x 2U (h) (16.8" x 16.3" x 2U)
rack-mountable with optional mounting provisions2
ICM (BDU): Weight
5.1 kg (11.25 lbs)
Warranty
Comprehensive 2-year parts, 2-year labor warranty supported by KVH’s worldwide Certified Support Network (CSN)3
ICM (BDU): Temperature
Operating: -15°C to 55°C (5°F to 131°F);
Survival: -15°C to 70°C (5°F to 158°F)
ICM (BDU): Input Power
100-240 VAC, 50-60 Hz auto switching, 1.6 A max
ICM (BDU): Data Interfaces
4 Ethernet: IEEE 802.3 10BASE-T/100BASE-TX, 100 Mbps; 1 Wi-Fi 802.11; 3 USB ports
ICM (BDU): Voice Interfaces
1 RJ11 port for VoIP services
Remote Support
Integrated GPRS modem for access by KVH technical support
Certification

Complies with the essential requirements of Radio Equipment Directive 2014/53/EU, which includes the safety objectives set out in Low Voltage Directive 2014/35/EU and an adequate level of electromagnetic compatibility as set out in EMC Directive 2014/30/EU

Matching TracVision Unit
HD11
Alternate Antenna Unit Diameter x Height/Weight
N/A

1 Published data speeds are maximum speeds and may vary in different regions and under different conditions.
2 Optional Belowdecks Mounting Case (KVH Part No. 72-0368) available for vessels without a rack.
3 Unless subject to in-country regulations. Restrictions apply. Visit www.kvh.com/warranty for details.

Additional Documents, Forms & Pricing

Airtime Rates and FeesFile Info
KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates PDF file 2 MB / 16 pg
TracPhone V11/V11-IP/V11-HTS & V7/V7-IP/V7-HTS – Enhanced Voice Service Long Distance Rate Sheet PDF file 680 KB / 6 pg
TracPhone V11-HTS Leisure Airtime Rate Sheet PDF file 393 KB / 2 pages
TracPhone V11-HTS/V11-IP/V7-HTS/V7-IP Airtime Rate Sheet – SUPERYACHT PREPAID Rate Plans PDF file 234 KB / 1 pg
TracPhone V7-HTS/V11-HTS Leisure Airtime Rate Sheet - (HS-UL) PDF file 402 KB / 2 pages
TracPhone V7-HTS/V11-HTS Leisure Airtime Rate Sheet - (UL-HS) PDF file 402 KB / 2 pages
FormsFile Info
Account Administration Form PDF file 164 KB / 1 pg
INSTALLATION CHECKLIST - TracPhone V11-HTS PDF file 10.8 MB / 62 pages
IP-MobileCast Activation Service Order - Superyachts, Yachts & Boats Under Charter PDF file 162 KB / 2 pg
KVH OneCare Extended Warranty Service Order PDF file 257 KB / 2 pg
KVH TracPhone V11-HTS/V7-HTS and TracPhone V/V-IP Series Airtime Activation Service Order & Product Registration – Leisure PDF file 1.3 MB / 20 pg
Policies and AgreementsFile Info
Airtime Rate Plan Change/Suspension Policies – HTS-series PDF file 70 KB / 1 pg
Declaration of Conformity - Asbestos Free Construction PDF file 220 KB / 1 pg
Declaration of Conformity - Product Asbestos Free Excel Document 32 KB / 1 pg
KVH Industries, Inc. OneCare 2 Year/2 Year Limited Warranty Statement With Extended Warranty Option PDF file 53 KB / 2 pg
KVH Master Services Agreement PDF file 223 KB / 8 pg
Professional Services Standard Terms and Conditions PDF file 56 KB / 2 pg
PromotionsFile Info
Special Offer: Upgrade from TracPhone V/VIP-series to V7HTS/V11HTS, Get $5000 Cash Back PDF file 344 KB / 2 pg
Special Offer: Upgrade from Competitive 1-m VSAT Systems, Get $5000 Cash Back PDF file 453 KB / 2 pg

FAQ

A:

Yes.  As part of the new OneCare service the KVH mini-VSAT Standard Warranty increases to 2 Year Parts/2 Year Labor for mini-VSAT Broadband products.  Note that it’s now 2 year labor and not 1 year as in the past


A:

Extended-standard warranty coverage must be in place before a customer can purchase a Global Technical Assistance package.  

A:

Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans, unless you choose to activate the background data management option, which directs "bulk transfer" (e.g., software updates) and "network storage" (e.g., syncing with Apple iCloud, Google Drive, or Dropbox) applications into a 16 Kbps "trickle" channel to help minimize unintended data use.

A:

For customers with older antennas KVH is offering the below trade in value for V3 and V7 VSAT units: 

A:
Yes. These myKVH tools are for mini-VSAT Broadband only today. Usage on Fleet Broadband, TracPhone Fleet One and Iridium are not displayed or controlled via myKVH tools today. KVH Professional Services can work with you to design a solution for other carriers such as Fleet Broadband and Iridium.
View All

Highlights

KVH TracPhone V11-HTS KVH Superyacht Group

  • Rugged, marine-grade system housed in dome measuring, 1.2 m D x 1.4 m h (48.8" D x 57.3" h) / 109 kg (240 lbs)
  • Automatic, seamless switching between Ku/C-band for redundant communications, superior reception in extreme weather and expanded coverage in Northern and Southern latitudes
  • State-of-the-art hardware for exceptional reliability and tracking even in rough seas
  • New, flexible airtime options with the convenience of month-to-month subscriptions
  • Powerful smart data tools
  • Exclusive 6-Level Cybersecurity Program for network and system protection plus the KVH Videotel™ “Cybersecurity Safety at Sea” training program
  • Greater resilience to weather and rain fade than Ka-Band services
  • Crystal clear, prioritized VoIP service for exceptional call quality; system also supports Wi-Fi Calling via compatible cell phones1
  • Automatic, fast switching among the network’s worldwide, redundant beams, ensuring seamless and reliable communications

1Requires Wi‑Fi Calling support via your cell phone service provider.



Featured Options

The Powerful Integrated CommBox Modem (ICM)

The powerful Integrated CommBox Modem (ICM) with its high-throughput modem, Voice over IP (VoIP) adapter, versatile CommBox™ network management software, and built-in Wi-Fi and Ethernet is the streamlined all-in-one belowdecks unit that drives the TracPhone V11-HTS.

Improved Performance through Proactive Monitoring

The TracPhone V11-HTS system’s integrated IoT functionality reports daily on 95+ key performance indicators. KVH engineers and support specialists can then respond proactively to optimize your system’s performance so you can enjoy a premium experience and get more out of your time on the water.

KVH OneCare™ Global Support Program

Our global support program protects your VSAT investment and helps you gain a competitive edge. With KVH OneCare you enjoy the maritime industry’s most comprehensive array of services including:

  • Application Engineering, Solution Deployment, and Operating Support for the life of your product.
  • A 2-year parts & labor warranty along with the option to extend warranty coverage to as many as 5 years.

Learn more about KVH OneCare

Global Static IP Addresses

KVH’s global private terrestrial network links all mini-VSAT Broadband teleports worldwide, allowing for more robust malware and threat detection and enhanced network security. Sign up for a single public IP address for secure addressability to your onboard system from the Internet.

Learn more about Global Static IP Addresses

Virtual "Local" Numbers

The KVH mini-VSAT Broadband voice service offers a fantastic cost-saving option – virtual “local” phone numbers. For an additional fee, you may assign up to five virtual local phone numbers to the phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call you when onboard.

Premium KVH Vessel Tracking Service

Gain immediate access to up to a year of vessel and fleet track history along with latest position and weekly position reports. In-app purchase only $49 USD per month per vessel and available via the secure myKVH Portal's mini-VSAT Manager.

Learn more about Vessel Tracking



Exclusive Technology

Global Connections, Unmatched Speed

The mini-VSAT Broadband HTS network offers 272 million square km (105 million square miles) of industry-leading Ku-band VSAT coverage. Enjoy global connections and unmatched speed using new, next-generation high-throughput satellites (HTS) from Intelsat and additional capacity from SKY Perfect JSAT, all integrated within the Intelsat Flex Maritime platform. Plus, you get greater resilience to weather and rain fade than with Ka-band services.

Precision Management of Your Data

The secure myKVH™ portal and mini-VSAT Manager suite of tools gives you complete visibility of and control over your data usage with customizable usage alerts, detailed usage reports, data allocation for users onboard, and built-in data shaping to limit unintended data consumption.

Learn more about mini-VSAT Manager



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