Military & Government

Crew Calling Gateway

Boost morale onboard in one easy step -- offer your crew affordable voice connections using KVH’s exclusive crew calling system! With the addition of the dedicated Crew Calling Gateway, you equip your mini-VSAT Broadband system with a completely separate voice telephone line exclusively for crew use. Crew members will be able to place calls to loved ones anywhere in the world using the Crew Calling phone while usage is tracked separately from your TracPhone V7 system’s standard voice usage for easy service management. Plus, since crew members pre-pay for the minutes they use on the Crew Calling phone, you won’t see any extra charges on your airtime bill! Build crew morale while keeping your vessel’s main voice line open for emergencies with the KVH Crew Calling Gateway sysem!

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Brochures & Datasheets

Document	File Info
BROCHURE - KVH OneCare Global Support	6.7 MB / 8 pg
BROCHURE - mini-VSAT Broadband Government Maritime Solutions	20 MB / 11 pg
BROCHURE - mini-VSAT Broadband حلول بحرية حكومية	7.4 MB / 20 pg
DATASHEET - KVH OneCare Application Engineering Solutions	197 KB / 1 pg
DATASHEET - KVH OneCare Preventative Maintenance Checks	402 KB / 1 pg
DATASHEET - KVH OneCare Shipside Terminal Installation Service	164 KB / 1 pg
DATASHEET - KVH OneCare TV/TP Pedestal Guidelines	264 KB / 1 pg
HANDOUT - Understanding SATCOM Metered Costs	658 KB / 1 pg
PRICE SHEET - KVH OneCare Global Extended Warranty	217 KB / 1 pg
PRICE SHEET - KVH OneCare Shipside Terminal Installation	201 KB / 1 pg
PRICE SHEET - KVH OneCare Technical Assistance Packages	237 KB / 1 pg
PRICE SHEET - KVH OneCare Vessel Prep Materials	272 KB / 2 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service	299 KB / 5 pg

Manuals

Document	File Info
USER'S GUIDE - mini-VSAT Broadband - Controlling Traffic to Minimize Costs	223 KB / 1 pg

Additional Documents, Forms & Pricing

Airtime Rates and Fees	File Info

KVH mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings, and Rates	2 MB / 16 pg

Forms	File Info
Account Administration Form	164 KB / 1 pg

Policies and Agreements	File Info
Airtime Rate Plan Change/Suspension Policies	49 KB / 1 pg
KVH Industries, Inc. OneCare 2 Year/2 Year Limited Warranty Statement With Extended Warranty Option	53 KB / 2 pg
KVH Master Services Agreement	223 KB / 8 pg
Professional Services Standard Terms and Conditions	56 KB / 2 pg

Price Lists	File Info
mini-VSAT Broadband Hardware/Software Bundle Price Sheet	122 KB / 1 pg
mini-VSAT 하드웨어/소프트웨어 번들 가격표 - (Korean)	198 KB / 1 pg
mini-VSAT 宽带服务软件和硬件成套系统价格表 - (Simplified Chinese)	177 KB / 1 pg
mini-VSAT 寬带服务軟體和硬體成套系統價格表 - (Traditional Chinese)	184 KB / 1 pg

FAQ

Are all airtime plans subject to Bandwidth Management Control (BMC)?

Only FX plans are subject to BMC. There are no protocol, application restrictions or speed controls for OP and Metered plans, unless you choose to activate the background data management option, which directs "bulk transfer" (e.g., software updates) and "network storage" (e.g., syncing with Apple iCloud, Google Drive, or Dropbox) applications into a 16 Kbps "trickle" channel to help minimize unintended data use.

Can the customer get faster data speeds without breaking the budget?

Yes! All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive than our previous plans for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

Do the new airtime plans require new KVH VIP Series VSAT hardware? Or can older KVH V3, V7, and V11 VSAT hardware be used?

The new airtime plans are applicable to all KVH VSAT hardware platforms.

How does KVH determine when to initiate BMC on an FX plan vessel? And are BOTH data and voice put under BMC?

The following are the trigger guidelines for BMC:

BMC Trigger Guidelines

When a terminal has triggered BMC only data is affected. Voice is not affected and VoIP MBs do not contribute to BMC triggers.

What are the key features and plan options of the OP plans?

Unrestricted access to all applications and protocols
Prioritization of the subscriber’s traffic on the network with “Business Class Service”
Large data allowances with flexible, affordable additional gigabyte top-offs for use beyond standard monthly bundles
Seasonal Plans available for a 50% premium on monthly rate with $195/month charge for idle months
2 phone lines available for TracPhone Enhanced Voice Service

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Highlights

Includes Crew Calling Gateway compatible with your choice of phones
Tracked separately from standard mini-VSAT Broadband voice usage
Calls made using unique account and PIN purchased by crew
Crew Calling Phone allows crew to place calls anywhere in the world¹
Offering access to this service is simple: Purchase $25 or $100 mini-VSAT Broadband Crew Calling cards for resale², or minimize your administrative needs and allow the crew to use the crew calling phone to buy minutes directly from KVH Industries using their credit card.³

¹ Incoming calls to crew members are not permitted with the Crew Calling Gateway.
² Volume discounts available on $25 and $100 cards. Contact KVH or your KVH dealer/distributor for details.
³ Non-denominational cards provided with system; additional cards available; contact KVH Sales for details.