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mini-VSAT Broadband Customer Resource Center

Customer Account Center

KVH eBill
Make payments, review system usage details, review Invoices (?When you visit KVH e-Bill, click on "New User? Click Here" and you will be prompted to enter the Account Number and Phone Number provided in your service confirmation letter from KVH. You will then be prompted to set up a password and security question.) GO
Enhanced VoIP Service Account Center
Setup voice mail, setup call forwarding, review call history (?When you visit the mini-VSAT Broadband Account Center, enter the User Name and Password provided in your service confirmation letter from KVH.) GO
Add-on Services for Existing mini-VSAT Broadband Accounts
IP-MobileCast Content Delivery Service for Commercial Maritime GO
IP-MobileCast Content Delivery Service for Superyachts GO
CommBox Network Manager GO
KVH OneCare GO
GlobalCare Premium Support Program - DISCONTINUED; for existing customers only GO
Iridium Pilot Backup System/Service GO
Upgrade a TracPhone V7-IP to a V7-HTS GO

Customer Support Library

Airtime Rates
TracPhone V3HTS Airtime Rate Sheet 232 KB / 2 pg
TracPhone V3IP/V3 Airtime Rate Sheet – STANDARD Rate Plans 239 KB / 2 pg
TracPhone V3IP/Iridium Pilot System Bundle Airtime Rate Sheet 155 KB / 1 pg
TracPhone V7HTS Leisure Airtime Rate Sheet – STANDARD Rate Plans 337 KB / 2 pg
TracPhone V7HTS Commercial Maritime Fleet Airtime Rate Sheet – STANDARD Rate Plans 297 KB / 2 pg
TracPhone V7HTS Leisure Airtime Rate Sheet – FLEX Rate Plans 338 KB / 2 pg
TracPhone V7HTS Commercial Maritime Fleet Airtime Rate Sheet – FLEX Rate Plans 297 KB / 2 pg
TracPhone V7IP/V7 Airtime Rate Sheet – STANDARD Rate Plans 235 KB / 2 pg
TracPhone V11IP/V11 Airtime Rate Sheet – STANDARD Rate Plans 204 KB / 2 pg
TracPhone V7IP/V11IP Airtime Rate Sheet – SUPERYACHT PREPAID Rate Plans 318 KB / 1 pg
TracPhone VIP-series Airtime Rate Sheet – FLEX Rate Plans 240 KB / 2 pg
 
Additional Documents & Information
Controlling mini-VSAT Broadband Traffic to Minimize Costs 223 KB / 1 pg
mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings and Rates 634 KB / 13 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service 120 KB / 5 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet 94 KB / 1 pg
KVH TracPhone V11/V11IP & V7/V7IP/V7HTS – Enhanced Voice Service Long Distance Rate Sheet 769 KB / 6 pg
Understanding SATCOM Costs, Metered Plans 138 KB / 1 pg
 
Activation Orders
KVH TracPhone V3HTS Airtime Activation Service Order & Master Services Agreement 577 KB / 16 pg
KVH TracPhone V7HTS & TracPhone VIP-series Airtime Activation Service Order
& Master Services Agreement - Leisure
1.2 MB / 20 pg
KVH TracPhone V7HTS & TracPhone VIP-series Airtime Activation Service Order
& Master Services Agreement - Commercial
1.2 MB / 21 pg
For customers who already have an activated mini-VSAT Broadband system and wish to add IP-MobileCast:
IP-MobileCast Activation Order - Commercial Maritime Vessels 135 KB / 2 pg
IP-MobileCast Activation Order - Superyachts, Yachts & Boats Under Charter 135 KB / 2 pg
 
Agreements & Policies
Airtime Rate Plan Change/Suspension Policies 117 KB / 2 pg
KVH Master Services Agreement 149 KB / 8 pg
Professional Services Standard Terms and Conditions 93 KB / 2 pg
 
Additional Forms & Links
Account Administration Form 120 KB / 1 pg
CommBox Forms Webpage GO
KVH OneCare Global Support Program Webpage GO
KVH OneCare Extended Warranty Service Order 247 KB / 2 pg
GlobalCare Premium Support Program Webpage GO
Iridium Airtime Activation Service Order 739 KB / 8 pg
Request a Static IP Address Webpage GO
 
Installers Only
Complete the appropriate Installation Checklist and submit it to KVH Industries at the addresses below. This form is REQUIRED.
TracPhone V3HTS Installation Checklist 641 KB / 3 pg
TracPhone V3IP Installation Checklist 732 KB / 1 pg
TracPhone V3 Installation Checklist U.S. format
A4 format
TracPhone V7HTS Installation Checklist 123 KB / 3 pg
TracPhone V7IP (ICM) Installation Checklist 930 KB / 2 pg
TracPhone V7IP Installation Checklist 111 KB / 1 pg
TracPhone V11IP Installation Checklist 213 KB / 2 pg
TracPhone V11 Installation Checklist 100 KB / 1 pg

KVH Airtime Services & Product Activation Departments
Submit completed forms to the appropriate office below, or contact one of our Airtime Services and Product Activation Departments with any questions.

KVH Airtime Services Worldwide
E-mail: airtimeservices@kvh.com Fax: +1 401 851 3823

Hours of Operation:
Europe, Middle East & Africa
00:00 Mon. – 23:00 Fri. (CET)

Tel: +45 45 160 197
North & South America
18:00 Sun. – 17:00 Fri. (ET)

Tel: +1 401.851.3862
Asia
07:00 Mon. – 06:00 Sat. (SGT)

Tel: +65 31584084
U.S. & Canada
18:00 Sun. – 17:00 Fri. (ET)

Tel: +1 866.399.8509
(toll-free)

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