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mini-VSAT Broadband Customer Support Center

Customer Account Center

KVH eBill
- Make payments, review system usage details, review Invoices (?When you visit KVH e-Bill, click on "New User? Click Here" and you will be prompted to enter the Account Number and Phone Number provided in your service confirmation letter from KVH. You will then be prompted to set up a password and security question.) GO ❯
Enhanced VoIP Service Account Center
- Setup voice mail, setup call forwarding, review call history (?When you visit the mini-VSAT Broadband Account Center, enter the User Name and Password provided in your service confirmation letter from KVH.) GO ❯
 
Add-on Services for Existing mini-VSAT Broadband Accounts
- IP-MobileCast Content Delivery Service for Commercial Maritime GO ❯
- IP-MobileCast Content Delivery Service for Superyachts GO ❯
- CommBox Network Manager GO ❯
- KVH OneCare GO ❯
- GlobalCare Premium Support Program - DISCONTINUED; for existing customers only GO ❯
- Iridium Pilot Backup System/Service GO ❯
- Upgrade a TracPhone V7-IP to a V7-HTS GO ❯


Customer Support Library

All KVH forms are PDFs with fillable fields that you can type into (help using electronic forms). Forms may also be printed and faxed if that is preferred.

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AIRTIME RATES
TracPhone V7-HTS Leisure Airtime Rate Sheet – STANDARD Rate Plans PDF: 337 KB / 2 pg
TracPhone V7-HTS Commercial Maritime Fleet Airtime Rate Sheet – STANDARD Rate Plans PDF: 297 KB / 2 pg
TracPhone V3-IP/V3 Airtime Rate Sheet – STANDARD Rate Plans PDF: 239 KB / 2 pg
TracPhone V3-IP/Iridium Pilot System Bundle Airtime Rate Sheet PDF: 155 KB / 1 pg
TracPhone V7-IP/V7 Airtime Rate Sheet – STANDARD Rate Plans
 PDF: 235 KB / 2 pg
TracPhone V11-IP/V11 Airtime Rate Sheet – STANDARD Rate Plans PDF: 204 KB / 2 pg
TracPhone V7-IP/V11-IP Airtime Rate Sheet – SUPERYACHT PREPAID Rate Plans PDF: 318 KB / 1 pg
TracPhone V-IP series Airtime Rate Sheet – FLEX Rate Plans PDF: 240 KB / 2 pg
TracPhone V7-HTS Leisure Airtime Rate Sheet – FLEX Rate Plans PDF: 338 KB / 2 pg
TracPhone V7-HTS Commercial Maritime Fleet Airtime Rate Sheet – FLEX Rate Plans PDF: 297 KB / 2 pg
 
ADDITIONAL DOCUMENTS & INFORMATION
Controlling mini-VSAT Broadband Traffic to Minimize Costs PDF: 223 KB / 1 pg
mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings and Rates PDF: 634 KB / 13 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service PDF: 120 KB / 5 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF: 94 KB / 1 pg
KVH TracPhone V11/V11-IP & V7/V7-IP/V7-HTS – Enhanced Voice Service Long Distance Rate Sheet
 PDF: 769 KB / 6 pg
Understanding SATCOM Costs, Metered Plans PDF: 138 KB / 1 pg
 
ACTIVATION ORDER
mini-VSAT Broadband TracPhone V/V-IP-series Airtime Activation Service Order & Master Services Agreement PDF: 850 KB / 20 pg
TracPhone V7-HTS Commercial Fleet Airtime Activation Service Order & Master Services Agreement
 PDF: 1.1 MB / 16 pg
TracPhone V7-HTS Leisure Airtime Activation Service Order & Master Services Agreement
 PDF: 967 KB / 16 pg
For customers who already have an activated mini-VSAT system and wish to add IP-MobileCast:
IP-MobileCast Activation Service Order		 PDF: 995 KB / 5 pg
 
AGREEMENTS & POLICIES
Airtime Rate Plan Change/Suspension Policies & Form PDF: 180 KB / 2 pg
KVH Master Services Agreement PDF: 185 KB / 7 pg
Professional Services Standard Terms and Conditions PDF: 93 KB / 2 pg
 
ADDITIONAL FORMS AND LINKS
Account Administration Form
 PDF: 100 KB / 1 pg
CommBox Forms CommBox Services web page
KVH OneCare Global Support Program OneCare web page
KVH OneCare Extended Warranty Service Order
 PDF: 247 KB / 2 pg
GlobalCare Premium Support Program GlobalCare web page
Iridium Airtime Activation Service Order PDF: 739 KB / 8 pg
Request a Static IP Address Static IP web page
 
INSTALLERS ONLY
Complete the appropriate form and submit it to KVH Industries at the addresses below. This form is REQUIRED.
TracPhone V7-HTS Installation Checklist  PDF: 123 KB / 3 pg
TracPhone V11-IP Installation Checklist
 PDF: 213 KB / 2 pg
TracPhone V11 Installation Checklist PDF: 100 KB / 1 pg
TracPhone V7-IP (ICM) Installation Checklist PDF: 930 KB / 2 pg
TracPhone V7-IP Installation Checklist PDF: 111KB / 1 pg
TracPhone V3-IP Installation Checklist PDF: 732 KB / 1 pg
TracPhone V3 Installation Checklist PDF: 564 KB / 1 pg

KVH Airtime Services & Product Activation Departments Questions?
Submit completed forms to the appropriate office below, or contact one of our Airtime Services and Product Activation Departments with any questions.

KVH Airtime Services Worldwide
E-mail: airtimeservices@kvh.com Fax: +1 401 851 3823

Hours of Operation:
Europe, Middle East & Africa
00:00 Mon. – 23:00 Fri. (CET)
Tel: +45 45 160 197		 North & South America
18:00 Sun. – 17:00 Fri. (ET)
Tel: +1 401.851.3862		 Asia
07:00 Mon. – 06:00 Sat. (SGT)
Tel: +65 31584084		 U.S. & Canada
18:00 Sun. – 17:00 Fri. (ET)
Tel: +1 866.399.8509
(toll-free)

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