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Antenna and Compass Products Customer Service and Support

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As an ISO 9001-2000 certified organization, KVH meets the highest international standards for quality. KVH’s global team of experts and our Certified Support Network of national distributors and dealers work together to ensure that our products and services meet the expectations of quality that our customers expect.

Technical and Hardware Support

KVH has a highly trained staff that is available to work with our customers to ensure that any questions are answered quickly and issues are solved to your satisfaction. Technical support is also available to customers by phone Monday-Saturday. Please be sure to have your product serial number available when you submit your request or place your call:

Office Support Region Contact Hours
KVH USA Global Support +1 401 847 3327
Mon-Fri, 09:00-20:00 ET
Sat, 09:00-14:00 ET
KVH Europe Regional Support +45 45 160 180
Mon-Thu, 08:00-16:30 CET
Fri, 08:00-14:00 CET
KVH Asia Local access number to U.S.A +65 315 88198 Mon-Sat, 21:00-08:00 (SGT)
Sat, 21:00 - Sun, 02:00 (SGT)

Global Airtime Services and Support

Support Region Contact Hours
USA & Canada +1 866 399 8509 Sun-Fri, 18:00-17:00 ET
Europe, Middle East & Africa +45 45 160 197
Mon-Fri, 00:00-23:00 CET
Asia +65 315 84084 Mon-Sat, 07:00-06:00 (SGT)
North & South America +1 401 851 3862 Sun-Fri, 18:00-17:00 (SGT)
E-mail: Fax: +1 401 851 3823

Find a Dealer - KVH Authorized Dealers

KVH has over 4,000 Authorized Dealers worldwide. They are equipped to:

  • sell and install KVH products
  • conduct sea or road trials and commissioning
  • perform basic troubleshooting and modular repairs of KVH products

To find the Authorized Dealer nearest you, click here.

The KVH Certified Support Network (CSN) - Marine and RV Satellite Antenna Products Only

KVH Certified Support NetworkFor top-level, hands-on technical support and field service for KVH's antenna products, contact a member of the exclusive KVH CSN, the most highly trained and well-equipped KVH dealers/distributors available. CSN-certified dealers/distributors have been fully trained by KVH technicians to provide unmatched service & support for KVH's TracVision® and TracPhone® products. They are fully equipped with the parts and tools necessary to carry out comprehensive service in the field or in their service center.

CSN dealers/distributors:

  • provide detailed diagnostics and advanced troubleshooting services;
  • are equipped with the necessary advanced diagnostic systems as well as a complete, on-hand parts inventory;
  • will give priority to KVH support requests and KVH customers; and
  • are certified with KVH through regular training and evaluations to ensure that they meet all quality
    and performance standards.

To find the CSN member nearest you, click here.

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