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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
No, the Tracphone F77 is only compatible with Inmarsat's Fleet service. For access to FleetBroadband, you will need a TracPhone FleetBroadband system like the FB150, FB250, or FB500.
A:

Yes.  As part of the new OneCare service the KVH mini-VSAT Standard Warranty increases to 2 Year Parts/2 Year Labor for mini-VSAT Broadband products.  Note that it’s now 2 year labor and not 1 year as in the past


A:

Extended-standard warranty coverage must be in place before a customer can purchase a Global Technical Assistance package.  

A:

Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans, unless you choose to activate the background data management option, which directs "bulk transfer" (e.g., software updates) and "network storage" (e.g., syncing with Apple iCloud, Google Drive, or Dropbox) applications into a 16 Kbps "trickle" channel to help minimize unintended data use.

A:

Strong magnetic fields have the ability to cause apparent drift in the gyro bias. This is due to the Faraday effect on the laser light in the sensing coil resulting in non-reciprocal light paths. While this effect can be observed in gyros designed for precision inertial navigation systems (drift rates of less than 1 degree per hour), and can be mitigated by the use of mu-metal shielding, there have been no reported problems with KVH FOGs. If your application results in mounting a FOG near a very strong magnetic field (>50 gauss), a practical test to determine sensitivity is suggested.

A:
KVH discontinued its Quadro product line in 1999 and stopped manufacturing replacement parts in 2002. As part of our product phase-out program, we also ended technical support for this product in mid-2004, five years after the product was discontinued. As a result, Quadro technical support, system repair, and replacement parts are no longer available. We apologize for any inconvenience.

Systems comparable to Quadro are available from such manufacturers as Ray Marine, B&G, NUKE, Silva, and Oakum.
A:
Like the GSM cellular service, the Inmarsat mini-M service uses digital transmission links. As a result, it is very, very difficult for a third party to intercept and eavesdrop on your calls.
A:
A general answer to your EMC question is difficult. To some extent it depends on true severity of the situation and the performance requirements.

KVH's E-Core fiber optic gyros are protected from radiated and conducted electromagnetic interference to the extent that they meet the CE standard. Our experience is that operating it from vehicular power supplies such as are found in buses is perfectly practical.

Very high DC magnetic fields can result in small shifts in the gyro bias level. However, the effect can be observed and potentially used to find a quiet location. AC fields are not likely to result on a bias shift, but might slightly increase the gyro noise level.
A:

No, the TracVision L2 and S2 antennas have been retired in favor or KVH's new TracVision R-series satellite TV antennas.

For complete details regarding the TracVision R-series, please visit our product pages.

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