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A:

At launch customers with an ICM or CBX-ACU will have access to all the tools above.  Customers without an ICM or CBX-ACU will only have access to Month-to-Date usage views and automated alerts.  The reason legacy VSAT customers do not have access to crew allocations and network management is because that functionality requires the ICM or CommBox ACU for data allocations and network configuration.

A:
No. The CommBox does not need to be enabled to get the new myKVH tools. Nor is there any fees associated with this myKVH functionality.
A:

No. Just like a Standard Warranty is attached to a KVH product at the time of sale, so is an Extended-Standard Warranty when purchased.  When scrapping the vessel the owner has the option to remove the equipment purchased from KVH and put the terminal on another vessel.  The Extended-Standard Warranty would then transfer with the KVH equipment to the new vessel as long as it is re-installed by KVH or a CSN partner. 

A:

No, Operating Support - Technical Assistance is an extension to a customer’s airtime service subscription and is mandatory. This means that a subscriber must select one option from three Technical Assistance Package’s that are designed to deliver the comprehensive support the customer requires.

A:
Via the myKVH portal. The myKVH portal is KVH’s vessel monitoring portal. myKVH displays vessel location, online/offline status, signal strength, and more as well as all the tools mentioned above. Today myKVH access is given first at the time of activation of the terminal and then by request via KVH Airtime Services.
A:

Crew Internet access is obtained using the assigned user name and password when that user was added in myKVH (see above).  The crew member sees their data allocation and usage when logging in for Internet access when connected to the Wi-Fi or a physical Ethernet port that has been configured to require user login.

When a user attempts Internet access on a mobile device, they are presented with the following:

  1. The user login screen:
 

 2. After logging in, the user sees the following screen, displaying their available allocation. On mobile devices there is a disconnect timer that helps the user avoid unintended use by disconnecting them after so many minutes. This is adustable by the user.

A:

Being that an Oil Platform is stationary and not moving from port to port the customer would need to have the Technical Assistance: Global package.  If the customer selects a Standard or Premium Technical assistance package and an issue occurred the equipment would need to come back to the closest port with a KVH CSN partner.


A:

  • Crew members gain access through the purchase of prepaid physical or virtual cards sold in denominations of $25 and $100
  • Users log into the CREWlink Service using their account number and PIN
  • Once logged on, users see a window with their connection status and available credit

A:

First let’s do the data usage calculation to understand the requirement based on this example.  With an average download speed of 64 Kbps for one hour you would consume 28.8MB (64 Kbps x 60 sec/min x 60 min/hour)/(8 bits/byte) = 28.8MB.  With a two hour 15MB trigger BMC for the FX 1 plan a customer would trigger BMC in the first ½ hour of the download.  For the remainder of time, once BMC triggered you would be reduced to a speed of 32 Kbps (see chart above) for that two hour window.  Therefore if this is a typical scenario for this vessel then a different plan or a monthly BMC option should be considered.

Let’s try an FX 2 plan and see if that is the right plan using the same scenario.  The FX 2 plan has a two hour BMC trigger of 30MB.  In the example above the download consumed 28.8MB in an hour at an average speed of 64 Kbps, which would not have triggered BMC.

A:

KVH can provide a service called “CREWlink” to your existing system, which provides Internet access and VoIP paid for by the crew in a "Split Billing" scenario. The customer will be invoiced on a standard service plan (only OP plans allowed) for their own usage.  A secondary pre-paid billing channel is then configured by KVH Professional Services.

If a customer desires, a pre-paid VoIP line can be setup on one of the ICM VoIP lines, or an additional VoIP device can be purchased.  The customer will then purchase pre-paid account numbers and PINs from KVH and sell them to the crew for pre-paid access to the Internet and VoIP calling.

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