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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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TracPhone V7-HTS – New 60 cm antenna with dual channel configuration, including a 10 Mbps/3 Mbps (download/upload) high speed channel and an unlimited data use channel along with a Ku-band footprint 25 million square miles larger than available via the VIP-series antennas

TracPhone V3-HTS – At 37 cm, it’s the world’s fastest, lightest ultra-compact marine VSAT antenna, delivering speeds as fast as 5 Mbps/2 Mbps (down/up), faster than the leading competing 60-85 cm Ku band VSAT antennas

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - An ultra-compact maritime VSAT offering data speeds as fast as 2 Mbps/128 Kbps (down/up).

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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Yes! KVH's TracPhone systems are all designed to offer Internet and e-mail access along with voice connections.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
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No, the TracPhone products include their own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.
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No, Operating Support - Technical Assistance is an extension to a customer’s airtime service subscription and is mandatory. This means that a subscriber must select one option from three Technical Assistance Package’s that are designed to deliver the comprehensive support the customer requires.

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Via the myKVH portal, accessible via www.mykvh.com. The myKVH portal provides easy access not only to your product information but also the mini-VSAT Manager suite of tools, including vessel location, online/offline status, signal strength, vessel tracking, crew data allocation, and more. myKVH access is given first at the time of activation of the terminal and then by request via KVH Airtime Services.
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