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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Extended-Standard Warranties are NOT available for KVH models that are no longer in production


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Yes!  They will have connectivity – plus gigabytes of content, including news, TV, and sports from home.

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Yes!  CHARTlink multicasts 3 GBs of rich global chart info every week!

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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes! All Open and Metered Plans deliver data at the network’s highest speeds, at a lower cost – 40% LESS expensive than our previous plans for the same amount of data at 50% higher speeds (Savings will vary based on selected plan).

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At launch customers with an ICM or CBX-ACU will have access to all the tools above.  Customers without an ICM or CBX-ACU will only have access to Month-to-Date usage views and automated alerts.  The reason legacy VSAT customers do not have access to crew allocations and network management is because that functionality requires the ICM or CommBox ACU for data allocations and network configuration.

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Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
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