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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
A:

Extended-Standard Warranties are NOT available for KVH models that are no longer in production


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Yes!  They will have connectivity – plus gigabytes of content, including news, TV, and sports from home.

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Yes!  CHARTlink multicasts 3 GBs of rich global chart info every week!

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Yes. The myKVH Portal and mini-VSAT Manager suite of tools includes a customizable alert tool. It allows you to set particular data use triggers that, when reached, will result in an email alert, an SMS text alert, or both being sent to you or anyone else you designate. For example, you can set triggers to notify you when 50%, 80%, and 100% of the monthly data has been consumed.

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You bet! The enhanced Voice over IP (VoIP) is separate from the data stream so that no matter how busy the data connection gets, your voice calls are always crystal clear.

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Definitely! You can have up to five virtual numbers, enabling you to provide “local” numbers for your contacts in different states or countries to call.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the TracPhone V7-HTS’s high-speed channel delivers data rates as fast as 10 Mbps, more than sufficient to stream HD content.

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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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