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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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Yes! KVH's TracPhone systems are all designed to offer Internet and e-mail access along with voice connections.
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Yes, KVH's TracPhone systems are designed to offer full access to the Internet, e-mail, and telephone connections.
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KVH's TracPhone systems are all capable of supporting a complete communications center and digital network aboard ship, including e-mail and Internet services.

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Yes.  The TracPhone Fleet One uses GPS positioning system by default, but you can select between GPS, Beidou (Chinese satellite navigation system), GPS and Beidou and GPS and GLONASS (Global Navigation Satellite System).


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Not at this time. If you are in need of a GMDSS-compliant satellite communications system, we recommend you consider the KVH TracPhone F77 and Inmarsat's Fleet service.

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No, it does not. For fax service and additional capabilities, we invite you to consider the TracPhone FB250, TracPhone FB500, or the TracPhone V7.

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A wide range of technical documentation, including user's guides, installation information, and technical manuals, can be found on every KVH product's individual web page.

For Current Products 

Simply browse the product of interest and click on the appropriate link on the left. A list of available documents will appear. Just click on the document you need and a PDF version will be downloaded either into your browser or onto your desktop.

For Retired Products 

If you are looking for documentation for a product that has been retired (i.e., is no longer in production and does not have an individual web page anymore), the final revisions of the manuals, user guides, and quick reference guides are available to download as PDF documents from the Support section. Once there, visit the Product Support Library then Manuals to select the product of interest.

Please note – you will need to log in with a free user account to access and download some documentation.

If you can't find the manual you need either on our web site or in the FAQ database, send us an e-mail at manuals@kvh.com and let us know which manual you need.

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To activate your account or have your questions answered, contact our Satellite Airtime and Product Activation Departments. Contact information is available here.
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The fully stabilized TracPhone FB150 offers IP data connections up to 150 Kbps and simultaneous voice and SMS service, all via Inmarsat's trusted FleetBroadband network with its new I-4 satellite constellation offering you service for the next decade and beyond.

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KVH supports our Inmarsat airtime customers with a world-class customer service department staffed 24 hours a day, 7 days a week. If you ever have a problem or question about your Inmarsat service, help is always available to solve your problem fast.

KVH is also the first company to offer on-line viewing of detailed account and usage information for your satellite service. Never deal with paper statements again! With KVH Inmarsat airtime service, you will have the convenience of viewing your detailed billing information on-line, wherever you travel. To access your on-line account information, visit the Inmarsat Airtime from KVH page.
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