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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

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Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans.

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TracPhone V7-HTS – New 60 cm antenna with dual channel configuration, including a 10 Mbps/3 Mbps (download/upload) high speed channel and an unlimited data use channel along with a Ku-band footprint 25 million square miles larger than available via the VIP-series antennas

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service
A:

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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Yes. The myKVH Portal and mini-VSAT Manager suite of tools includes a customizable alert tool. It allows you to set particular data use triggers that, when reached, will result in an email alert, an SMS text alert, or both being sent to you or anyone else you designate. For example, you can set triggers to notify you when 50%, 80%, and 100% of the monthly data has been consumed.

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You bet! The enhanced Voice over IP (VoIP) is separate from the data stream so that no matter how busy the data connection gets, your voice calls are always crystal clear.

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Definitely! You can have up to five virtual numbers, enabling you to provide “local” numbers for your contacts in different states or countries to call.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the TracPhone V7-HTS’s high-speed channel delivers data rates as fast as 10 Mbps, more than sufficient to stream HD content.

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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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