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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
A:
When you get ready to activate your TracPhone V7-HTS, you will need to choose either a High Speed (HS) Plan or an Unlimited (UL) Data Plan. Once you do, you will then choose your other data channel, which can be either the free unlimited data plan or a free 2 GB of high speed data per month.
You do have the option to upgrade your second data channel, either by choosing a faster unlimited data channel speed or a larger monthly High Speed data package, if you wish. However, that isn’t required and you can just enjoy your free additional data channel every month.
A:
Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
A:

Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.

A:
No, the TracPhone products include their own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.
A:

No, the TracPhone V7 includes its own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.

A:
The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel’s current GPS location. If the antenna is unable to track the chosen satellite for any reason (due to a blockage condition, for example), the modem selects the next available satellite on the list and the antenna automatically switches to that satellite. In addition, whenever the vessel travels outside the boundary of the current satellite’s coverage area, the modem selects the highest priority satellite in the adjoining region and the antenna automatically switches to that satellite to maintain the service connection.
A:

Yes. The KVH Extended-Standard Warranty transfers if a vessel is sold as long as the equipment is left in place as originally installed by KVH or a CSN partner.

A:
Contact your local authorized KVH dealer. They can determine if your antenna is able to be upgraded and, if the answer is yes, exactly which upgrade kit will be needed. In many cases, it will be as simple as replacing the below-decks unit. On others, there might be a few antenna components that will need to be swapped out.
A:
If you’ve set up your data allocation system, everyone who is set up as a user is given a unique password. They can then log into myKVH and get on the Internet, send emails, text, etc. Each user has only a specific amount of data allocated and their usage is tracked. If they use up their data allocation, they will no longer be able to get online until their allocation is reloaded at the start of the next period.

For example, you assign every user 100 MB of data per week. If the allocation period begins on Sunday and a user consumes his or her 100 MB by Wednesday, they will no longer be able to get online with their account until the next Sunday, when they get 100 MB more.
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