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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

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A:
Via the myKVH portal, accessible via www.mykvh.com. The myKVH portal provides easy access not only to your product information but also the mini-VSAT Manager suite of tools, including vessel location, online/offline status, signal strength, vessel tracking, crew data allocation, and more. myKVH access is given first at the time of activation of the terminal and then by request via KVH Airtime Services.
A:
Absolutely. Each TracPhone V7-IP is capable of supporting up to 4 additional voice lines. To do so, you'll need to contact your local TracPhone V7-IP dealer to activate the additional lines and arrange for the installation of 1 or 2 additional multimedia terminal adapters (MTAs). Additional monthly service charges will apply.
A:
Absolutely, the V7-IP and V11-IP have 2 phone lines (V3-IP has one) and 4 LAN ports. On the V7-IP and V11-IP the ICM supports two phone lines, one for each “Voice Line” jack. As a result, the system supports two simultaneous voice calls. However, KVH offers the following optional accessories for the V7-IP and V11-IP that add additional phone lines to support three or more simultaneous calls, e.g. a Multimedia Terminal Adapter (MTA) and a Crew Calling Gateway. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times. Of course you will be constrained by your rate plan in terms of data and speeds.
A:
Yes, for example, KVH antennas are 80% smaller than the 2.4 meter C-band antennas and lighter in weight than Ku-band only antennas.
A:
Yes, all VIP-series products include KVH’s new ultra-compact Integrated CommBox Modem (ICM) with IP-enabled antenna control unit, CommBox Network Manager, ArcLight spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities all in a 2U unit.
A:

The customer would give KVH a purchase order and KVH will work with the customer to schedule the work.


A:

No. Professional Services is now named Application Engineering and Field Services is now named Solution Deployment.  There are no changes to the Professional Services or Field Services organizations just a name change.  What they have been delivering and providing remains the same.

  • OneCare – Application Engineering:
    • KVH works to leverage its catalog of proven solutions to minimize the amount of application engineering; however any custom work will be priced out based on the defined scope of work
    • Application Engineering still provides:
    • Pre-sales solution consulting
    • Pre-deployment activities
    • Post-deployment support
    • OneCare – Solution Deployment Options:
      • Local standard installation as quoted by Certified Support Network partner
      • Complex solution deployment quoted by KVH at customer request
      • Global fleet fit up coordination, leveraging onboard partner capabilities, quoted by KVH at customer request
A:
The VIP-series products include the TracPhone V11-IP, TracPhone V7-IP, and TracPhone V3-IP which all utilize the KVH’s mini-VSAT network.
A:
Greater reliability, simple installation, built-in network management, and ease of use.
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