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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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TracPhone V7-HTS – New 60 cm antenna with dual channel configuration, including a 10 Mbps/3 Mbps (download/upload) high speed channel and an unlimited data use channel along with a Ku-band footprint 25 million square miles larger than available via the VIP-series antennas

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service
A:

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - The world’s smallest maritime VSAT, with faster data speeds and lower airtime costs than competitors from a 37 cm antenna with Ku-band service

A:
Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
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Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
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No, the TracPhone products include their own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.
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The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel’s current GPS location. If the antenna is unable to track the chosen satellite for any reason (due to a blockage condition, for example), the modem selects the next available satellite on the list and the antenna automatically switches to that satellite. In addition, whenever the vessel travels outside the boundary of the current satellite’s coverage area, the modem selects the highest priority satellite in the adjoining region and the antenna automatically switches to that satellite to maintain the service connection.
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Contact your local authorized KVH dealer. They can determine if your antenna is able to be upgraded and, if the answer is yes, exactly which upgrade kit will be needed. In many cases, it will be as simple as replacing the below-decks unit. On others, there might be a few antenna components that will need to be swapped out.
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