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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

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A:
Via the myKVH portal, accessible via www.mykvh.com. The myKVH portal provides easy access not only to your product information but also the mini-VSAT Manager suite of tools, including vessel location, online/offline status, signal strength, vessel tracking, crew data allocation, and more. myKVH access is given first at the time of activation of the terminal and then by request via KVH Airtime Services.
A:
Absolutely. Each TracPhone V7-IP is capable of supporting up to 4 additional voice lines. To do so, you'll need to contact your local TracPhone V7-IP dealer to activate the additional lines and arrange for the installation of 1 or 2 additional multimedia terminal adapters (MTAs). Additional monthly service charges will apply.
A:
Absolutely, the V7-IP and V11-IP have 2 phone lines (V3-IP has one) and 4 LAN ports. On the V7-IP and V11-IP the ICM supports two phone lines, one for each “Voice Line” jack. As a result, the system supports two simultaneous voice calls. However, KVH offers the following optional accessories for the V7-IP and V11-IP that add additional phone lines to support three or more simultaneous calls, e.g. a Multimedia Terminal Adapter (MTA) and a Crew Calling Gateway. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times. Of course you will be constrained by your rate plan in terms of data and speeds.
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Yes, for example, KVH antennas are 80% smaller than the 2.4 meter C-band antennas and lighter in weight than Ku-band only antennas.
A:
Yes, all VIP-series products include KVH’s new ultra-compact Integrated CommBox Modem (ICM) with IP-enabled antenna control unit, CommBox Network Manager, ArcLight spread spectrum modem, Voice over IP (VoIP), Ethernet switch, and Wi-Fi capabilities all in a 2U unit.
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The VIP-series products include the TracPhone V11-IP, TracPhone V7-IP, and TracPhone V3-IP which all utilize the KVH’s mini-VSAT network.
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Greater reliability, simple installation, built-in network management, and ease of use.
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In addition to VoIP and internet, the latest movies, news and sports clips, digital newspapers, and music can all be delivered through the ICM to the onboard IP-MobileCast content server for viewing throughout the ship.
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In addition to VoIP and internet, the latest updated electronic charts, weather updates, and other essential files can be delivered through the IP-MobileCast Service to the built-in CommBox Network Manager’s server.
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KVH is the only maritime SATCOM company to do it all: manufacture the hardware, operate the network, manage the airtime, and provide 24/7/365 after-sale support.
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