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FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

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No, the TracPhone V3-HTS has a single high-speed data channel that operates as fast as 5 Mbps/2 Mbps (down/up). If you have a large number of people onboard or have data needs that could be optimized with two simultaneous data channels, please consider the TracPhone V7-HTS.

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While there is no option to convert a TracPhone V3-IP to a V3-HTS, we’ve made it as easy as possible to replace the older system with the new, faster system. The dome is exactly the same size and so uses the same mounting pattern. In addition, the existing cables for the TracPhone V3-IP are fully compatible with the new antenna. Finally, swapping out the Integrated CommBox Modem (ICM) belowdecks with the new ICM is straightforward as the units are exactly the same size.
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Only FX plans are subject to BMC.  There are no protocol, application restrictions or speed controls for OP and Metered plans, unless you choose to activate the background data management option, which directs "bulk transfer" (e.g., software updates) and "network storage" (e.g., syncing with Apple iCloud, Google Drive, or Dropbox) applications into a 16 Kbps "trickle" channel to help minimize unintended data use.

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TracPhone V7-HTS – New 60 cm antenna with dual channel configuration, including a 10 Mbps/3 Mbps (download/upload) high speed channel and an unlimited data use channel along with a Ku-band footprint 25 million square miles larger than available via the VIP-series antennas

TracPhone V3-HTS – At 37 cm, it’s the world’s fastest, lightest ultra-compact marine VSAT antenna, delivering speeds as fast as 5 Mbps/2 Mbps (down/up), faster than the leading competing 60-85 cm Ku band VSAT antennas

TracPhone V11-IP - Dual-mode C-/Ku-band antenna for the ultimate in global VSAT connectivity – A 1.1 meter antenna with C-/Ku-band service

TracPhone V7-IP - Fully integrated, enterprise-grade solution for broadband connectivity and onboard network management from a 60 cm antenna with Ku-band service

TracPhone V3-IP - An ultra-compact maritime VSAT offering data speeds as fast as 2 Mbps/128 Kbps (down/up).

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Yes, the Integrated CommBox Modem (ICM) also serves as the onboard gateway to receive, cache, and distribute the exciting new applications and content from KVH’s new IP-MobileCast service delivered over the top of the vessel’s broadband plan.
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Yes. The myKVH Portal and mini-VSAT Manager suite of tools includes a customizable alert tool. It allows you to set particular data use triggers that, when reached, will result in an email alert, an SMS text alert, or both being sent to you or anyone else you designate. For example, you can set triggers to notify you when 50%, 80%, and 100% of the monthly data has been consumed.

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You bet! The enhanced Voice over IP (VoIP) is separate from the data stream so that no matter how busy the data connection gets, your voice calls are always crystal clear.

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Yes. Please contact KVH Sales for details.

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Definitely! You can have up to five virtual numbers, enabling you to provide “local” numbers for your contacts in different states or countries to call.
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For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.
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