Inner Header

FAQs

Have a question about your KVH product? No problem – just use the tools below to find information and troubleshooting tips for your product 24 hours a day, 7 days a week.

If you can’t find an answer to your question here, please contact the KVH support team.

« Previous | 10 - 20 of  37 | Next » Items/Page    Go To Page:
A:

Yes, the high-speed channel for the TracPhone V7-HTS and V3-HTS delivers data rates as fast as 10 Mbps and 5 Mbps respectively, more than sufficient to stream HD content.

A:

For those times when you will not be on the boat at all or not have any need for data, there is a Data Suspension/VoIP Only option for $19/month with $100 suspension and reactivation administrative fees. There is also no limit on how often you suspend or for how long.

A:

Yes, you select your choice on the Activation Order Form and can change your settings at any time by contacting KVH Airtime Services. You can tell which option is active as it will be visible in mini-VSAT Manager in your airtime plan name.

A:
Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
A:
Yes, the Integrated CommBox Modem (ICM) has built in Wi-Fi and 4 available LAN ports.
A:

No, there is no minimum term for airtime with a hardware purchase. You may cancel at any time with no penalty. If you are leasing your TracPhone V3-HTS, you will need to make an airtime commitment equal to the duration of the lease.

A:
Yes, KVH’s professional services team can help with network design, assembly and testing of integrated onboard terminal systems, project management, training, installation of onboard terminals, and creation of vessel monitoring and notification systems.
A:
No, the TracPhone products include their own voice service, which is specifically designed and managed for reliable operation in a mobile satellite environment.
A:

The TracPhone V3-HTS operates worldwide, thanks to our global network. However, as a two-axis stabilized antenna, there are three locations (aka “keyholes”) in which the antenna is unable to look directly up at the satellite and, as a result, will not be able to connect. Take a look at the TracPhone V3-HTS coverage map to see these locations. If you will be operating or transiting one or more of the keyholes, we invite you to consider the KVH TracPhone V7-HTS, a three-axis Ku-band VSAT system.

A:
No, it does not. However, its blazing fast download speed makes it very easy to get the content you want on board. If you are looking for multicast operations content along with news, sports, and entertainment, please consider the TracPhone V7-HTS, which is compatible with the IP-MobileCast content delivery service.
« Previous | 10 - 20 of  37 | Next » Items/Page    Go To Page:
E-mail this page
Indicates a required field
  Yes
  No
[X] Close

Oops! You must be logged in to access this information.

Please log in or create an account to receive access to complete information about KVH’s award-winning products and services, including quick and easy downloads of KVH support documentation. It's free and easy and gives you access to the latest info on all of KVH's products.