KVH OneCare for AgilePlans

With KVH AgilePlans Connectivity as a Service, subscribers can rely on KVH OneCare and its Global Technical Assistance Package for no-cost maintenance and support worldwide.

OneCare Coverage for AgilePlans



AgilePlans

Global OneCare Item:
All-inclusive hardware maintenance covering the equipment required for your subscription yes
AgilePlans Solution hardware yes
Iridium Backup1 yes
Technical Assistance:
24x7/365 Technical Support yes
Software Maintenance and Updates2 yes
Service Event Scheduling and Coordination yes
Annual Airtime Service Review at Customer's Request3 yes
Service Record Keeping yes
In Field Service:
Remote Port Repair Coverage4, 5 yes
Monthly price per vessel
Included
  1. Third Party products and services must be sold through KVH distribution in order to be eligible for support.
  2. Over the air, plus non-IP belowdecks equipment updated during Preventative Maintenance Check (PMC).
  3. Annual Service review includes airtime account review, report and recommendations, plus scheduling for Preventative Maintenance Check (PMC). Contact Tech Support for pricing and to schedule a PMC.
  4. Includes limited allowance of $10,000 USD per service event or $25,000 USD annually for, technician travel and lodging, work time, wait time, two-way economy air freight, import duties, and rigging/tender/crane as required.
  5. Excludes U.S. Government-denied countries, where safety of personnel and/or equipment cannot be guaranteed, there are work visa entry issues, import restrictions, or necessary equipment is not available as required for the service event.

The Benefits of KVH’s Comprehensive Customer Life Cycle Support Program


KVH OneCare Global Support Program Benefits

Application Engineering

Application Engineering ensures that our proposed communications or IoT solution will meet your needs. We work with your team to design a fully integrated solution.

KVH certified technicians working on an HTS antenna
Solution Deployment

Solution Deployment coordinates landside and on-vessel equipment installation, all timed to what’s most convenient for you – to minimize downtime and ensure you’re ready to sail.

KVH certified technicians deployed to ship in port
Operating Support

Operating Support optimizes your solution’s performance for the duration of your subscription using IoT proactive monitoring, remote support, and onboard service in more than 4,000 ports.

KVH technician monitoring VSAT antenna data


Contact Us

Do you have questions? Want to discuss your particular needs or challenges and how KVH can help?
Reach out and connect with a KVH solutions expert. For technical support click here.

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