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mini-VSAT Broadband Customer Support Center

Customer Account Center

KVH eBill
- Make payments, review system usage details, review Invoices (?When you visit KVH e-Bill, click on "New User? Click Here" and you will be prompted to enter the Account Number and Phone Number provided in your service confirmation letter from KVH. You will then be prompted to set up a password and security question.) Visit web site
Enhanced VoIP Service Account Center
- Setup voice mail, setup call forwarding, review call history (?When you visit the mini-VSAT Broadband Account Center, enter the User Name and Password provided in your service confirmation letter from KVH.) Visit web site
 
Add-on Services for Existing mini-VSAT Broadband Accounts
- IP-MobileCast Content Delivery Service Visit web page
- CommBox Network Manager Visit web page
- GlobalCare Premium Support Program GlobalCare Agreement (pdf) Visit web page
- Iridium Pilot Backup System/Service Visit web page


Customer Support Library Click here to get the free Acrobat Mobile app to fill out the forms on you phone or tabletFill the forms out on your mobile device: Click here to get the free app!

AIRTIME RATES
TracPhone V3-IP/V3 Airtime Rate Sheet (Subscription Plans) PDF: 111 KB / 2 pg
TracPhone V3-IP/Iridium Pilot System Bundle Airtime Rate Sheet
PDF: 148 KB / 1 pg
TracPhone V11/V11-IP & V7/V7-IP Airtime Rate Sheet (Subscription Plans) PDF: 175 KB / 2 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF: 94 KB / 1 pg
 
ADDITIONAL DOCUMENTS & INFORMATION
Controlling mini-VSAT Broadband Traffic to Minimize Costs PDF: 223 KB / 1 pg
mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings and Rates PDF: 634 KB / 13 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service PDF: 120 KB / 5 pg
TracPhone V11/V11-IP & V7/V7-IP Unrestricted & Fixed Plans Long Distance Rate Sheet PDF: 438 KB / 6 pg
 
ACTIVATION ORDER
mini-VSAT Broadband Airtime Services Activation Order & End User Agreement PDF: 487 KB / 13 pg
For customers who already have an activated mini-VSAT system and wish to add IP-MobileCast:
IP-MobileCast Activation Order - Existing Customers
PDF: 127 KB / 7 pg
 
AGREEMENTS & POLICIES
Airtime Rate Plan Change & Suspension Policies/Form PDF: 180 KB / 2 pg
KVH Airtime Services End User Agreement PDF: 438 KB / 6 pg
Professional Services Standard Terms and Conditions PDF: 93 KB / 2 pg
 
ADDITIONAL FORMS AND LINKS
Additional Authorized Representatives Form PDF: 100 KB / 1 pg
CommBox Forms CommBox Services web page
Data Usage Management Subscription Form
PDF: 54 KB / 1 pg
GlobalCare Premium Support Program Agreement Form PDF: 1.2 MB / 4 pg
GlobalCare Premium Support Program GlobalCare web page
Iridium Service Activation Order PDF: 232 KB / 1 pg
Request a Static IP Address Static IP web page
 
INSTALLERS ONLY
Complete the appropriate form and submit it to KVH Industries at the addresses below. This form is REQUIRED.
TracPhone V11-IP Installation Checklist
PDF: 213 KB / 2 pg
TracPhone V11 Installation Checklist PDF: 100 KB / 1 pg
TracPhone V7-IP (ICM) Installation Checklist PDF: 930 KB / 2 pg
TracPhone V7-IP Installation Checklist PDF: 111KB / 1 pg
TracPhone V3-IP Installation Checklist PDF: 732 KB / 1 pg
TracPhone V3 Installation Checklist U.S. format A4 format

KVH Satellite Airtime & Product Activation Departments Questions?
Submit completed forms to the appropriate office below, or contact one of our Satellite Airtime and Product Activation Departments with any questions.

KVH Airtime Services Worldwide
E-mail: satelliteservices@kvh.com Fax: +1 401 851 3823

Hours of Operation:
Europe, Middle East & Africa
21:30 Sun. – 23:00 Fri. (CET)

Tel: +45 45 160 197
North & South America
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 401.851.3862
Asia
04:30 Mon. – 05:00 Sat. (SGT)

Tel: +65 31584084
U.S. & Canada
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 866.399.8509
(toll-free)

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