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mini-VSAT Broadband Customer Support Center

Customer Account Center

KVH eBill
- Make payments, review system usage details, review Invoices (?When you visit KVH e-Bill, click on "New User? Click Here" and you will be prompted to enter the Account Number and Phone Number provided in your service confirmation letter from KVH. You will then be prompted to set up a password and security question.) Visit web site
Enhanced VoIP Service Account Center
- Setup voice mail, setup call forwarding, review call history (?When you visit the mini-VSAT Broadband Account Center, enter the User Name and Password provided in your service confirmation letter from KVH.) Visit web site
Add-on Services for Existing mini-VSAT Broadband Accounts
- IP-MobileCast Content Delivery Service Visit web page
- CommBox Network Manager Visit web page
- GlobalCare Premium Support Program GlobalCare Agreement (pdf) Visit web page
- Iridium Pilot Backup System/Service Visit web page

Customer Support Library

All KVH forms are PDFs with fillable fields that you can type into (help using electronic forms). Forms may also be printed and faxed if that is preferred.

Note: Chrome’s native PDF reader does not support signed PDF forms. Please use another browser to download and fill out these forms.

Click here to get the free Acrobat Mobile app to fill out the forms on you phone or tabletFill the forms out on your mobile device: Click here to get the free app!

TracPhone V3-IP/V3 Airtime Rate Sheet (Subscription Plans) PDF: 111 KB / 2 pg
TracPhone V3-IP/Iridium Pilot System Bundle Airtime Rate Sheet
PDF: 148 KB / 1 pg
TracPhone V11/V11-IP & V7/V7-IP Airtime Rate Sheet (Subscription Plans) PDF: 175 KB / 2 pg
mini-VSAT Broadband Hardware/Software Bundle Price Sheet PDF: 94 KB / 1 pg
Controlling mini-VSAT Broadband Traffic to Minimize Costs PDF: 223 KB / 1 pg
mini-VSAT Broadband Crew Calling Dialing Instructions, Zone Listings and Rates PDF: 634 KB / 13 pg
mini-VSAT Broadband Available Area/City Codes List - Enhanced Voice Service PDF: 120 KB / 5 pg
TracPhone V11/V11-IP & V7/V7-IP Unrestricted & Fixed Plans Long Distance Rate Sheet PDF: 438 KB / 6 pg
mini-VSAT Broadband Airtime Services Activation Order & End User Agreement PDF: 651 KB / 16 pg
For customers who already have an activated mini-VSAT system and wish to add IP-MobileCast:
IP-MobileCast Activation Order
PDF: 785 KB / 4 pg
Airtime Rate Plan Change & Suspension Policies/Form PDF: 180 KB / 2 pg
KVH Airtime Services End User Agreement PDF: 185 KB / 6 pg
Professional Services Standard Terms and Conditions PDF: 93 KB / 2 pg
Additional Authorized Representatives Form PDF: 100 KB / 1 pg
CommBox Forms CommBox Services web page
Data Usage Management Subscription Form
PDF: 54 KB / 1 pg
GlobalCare Premium Support Program Agreement Form PDF: 1.2 MB / 4 pg
GlobalCare Premium Support Program GlobalCare web page
Iridium Service Activation Order PDF: 232 KB / 1 pg
Request a Static IP Address Static IP web page
Complete the appropriate form and submit it to KVH Industries at the addresses below. This form is REQUIRED.
TracPhone V11-IP Installation Checklist
PDF: 213 KB / 2 pg
TracPhone V11 Installation Checklist PDF: 100 KB / 1 pg
TracPhone V7-IP (ICM) Installation Checklist PDF: 930 KB / 2 pg
TracPhone V7-IP Installation Checklist PDF: 111KB / 1 pg
TracPhone V3-IP Installation Checklist PDF: 732 KB / 1 pg
TracPhone V3 Installation Checklist U.S. format A4 format

KVH Satellite Airtime & Product Activation Departments Questions?
Submit completed forms to the appropriate office below, or contact one of our Satellite Airtime and Product Activation Departments with any questions.

KVH Airtime Services Worldwide
E-mail: Fax: +1 401 851 3823

Hours of Operation:
Europe, Middle East & Africa
21:30 Sun. – 23:00 Fri. (CET)

Tel: +45 45 160 197
North & South America
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 401.851.3862
04:30 Mon. – 05:00 Sat. (SGT)

Tel: +65 31584084
U.S. & Canada
15:30 Sun. – 17:00 Fri. (ET)

Tel: +1 866.399.8509

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