Customer Support

The Iridium Pilot satellite communications system uses the Iridium OpenPort® broadband service. To activate the SIM card and enable this service, fill out the activation form, then fax or email it to the appropriate address below. 

Iridium OpenPort Backup Resources


Submit completed forms to KVH Industries at airtimeservices@kvh.com, or contact one of the Airtime Services offices, below, with any questions. Please note: you must have an active KVH Airtime account to activate an Iridium product.

Activation Order

Iridium Airtime Activation Service Order & Master Services Agreement
NOTE: You will need your system's equipment ID (IMEI) number to activate. You can find this number on the bottom of the ADE or on the "Diagnostics" page of the system's web interface. Refer to the Iridium Pilot User Manual for details. This completed form is required for activation.

 PDF Document
Additional Information
Iridium Pilot Optional Backup for TracPhone V-series Datasheet PDF Document
KVH Digital Forms Information

All KVH forms are PDFs with fillable fields that you can type into (get help with digital forms). Forms may be printed and faxed if that is preferred.
You may also fill the forms out on your mobile device, click here to get the free app.



KVH Airtime Services Worldwide



We are available 24/7/365

Contact Airtime Services:
airtimeservices@kvh.com

Fax: +1.401.851.3823

Europe, Middle East & Africa Tel: +45.45.160.197
North & South America Tel: +1.401.851.3862
Asia Tel: +65.31584084
U.S.A. & Canada Tel: +1.866.399.8509 (toll-free)

Contact Us

Do you have questions? Want to discuss your particular needs or challenges and how KVH can help?
Reach out and connect with a KVH solutions expert. For technical support click here.

Get Started